Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor IT services, manage incidents, and lead service improvement initiatives.
- Company: Join an innovative healthcare organisation dedicated to exceptional patient care through reliable IT services.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth in a vital sector.
- Why this job: Make a meaningful impact on patient care while working in a fast-paced, supportive team.
- Qualifications: Experience in IT service delivery, preferably in healthcare; strong communication skills required.
- Other info: Onsite work in Birmingham is necessary for this role.
The predicted salary is between 36000 - 60000 £ per year.
Oliver James are partnered with an innovative healthcare organisation committed to delivering exceptional patient care supported by robust and reliable IT services. We are currently seeking an experienced Service Delivery Analyst to join their growing IT department and play a key role in ensuring the seamless delivery of IT services across the organisation.
About the Role:
This is an excellent opportunity for an experienced Service Delivery Analyst who has a strong background in healthcare IT environments, such as the NHS or private health services. The successful candidate will report directly to the Head of IT and will be instrumental in managing and improving IT service performance, ensuring alignment with Service Level Agreements (SLAs), and supporting a user base that depends on consistent, high-quality digital services.
Working within a highly regulated and fast-paced healthcare environment, this role will require someone with strong technical service management expertise but also a clear understanding of the unique demands and pressures of delivering IT services in a clinical or patient-focused setting.
Key Responsibilities:
Monitor IT services against agreed SLAs and KPIs, producing reports that identify trends, gaps, and improvement opportunities.
Manage service-related incidents and escalations, coordinating with technical teams to ensure swift resolution and minimal disruption to users.
Lead and support continuous service improvement initiatives within the IT department.
Play a key role in change management processes, ensuring minimal disruption to clinical operations.
Liaise with clinical and non-clinical stakeholders to ensure IT service delivery aligns with operational needs.
Identify and manage service risks and escalate critical issues to senior leadership when required.
Candidate Requirements:
Demonstrable experience in an IT service delivery or service management role, ideally within a healthcare setting (NHS or private health services highly desirable).
A working understanding of ITIL frameworks and principles.
Strong communication and stakeholder engagement skills, particularly within operational or clinical environments.
Experience managing incidents, reporting on performance, and driving service improvements.
The ability to work onsite in Birmingham.
Why This Role?
This is a pivotal role in a healthcare organisation where technology plays a vital role in enabling patient care and clinical excellence. The successful candidate will have the opportunity to make a meaningful impact in a sector where the reliability of IT services is critical to day-to-day operations and patient outcomes.
If you are an experienced Service Delivery Analyst with a strong understanding of healthcare IT environments and a drive to make a difference, we’d love to hear from you!
#J-18808-Ljbffr
Service Delivery Analyst employer: Oliver James Associates Ltd.
Contact Detail:
Oliver James Associates Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Analyst
✨Tip Number 1
Familiarise yourself with the specific ITIL frameworks and principles that are relevant to healthcare settings. Understanding how these frameworks apply in a clinical environment will give you an edge during discussions with our team.
✨Tip Number 2
Network with professionals already working in healthcare IT, especially those in service delivery roles. Engaging with them can provide insights into the unique challenges they face and how you can position yourself as a solution.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed incidents or improved service delivery. Having concrete examples ready will demonstrate your capability and experience effectively.
✨Tip Number 4
Showcase your communication skills by being clear and concise in your interactions. Since this role involves liaising with both clinical and non-clinical stakeholders, demonstrating your ability to bridge that gap will be crucial.
We think you need these skills to ace Service Delivery Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery, particularly within healthcare settings. Emphasise your familiarity with SLAs, KPIs, and ITIL frameworks to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving IT services in healthcare. Mention specific examples of how you've managed incidents or driven service improvements in previous roles.
Showcase Relevant Skills: Clearly outline your technical service management expertise and communication skills. Provide examples of how you've engaged with stakeholders in clinical environments to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no typos or grammatical errors, as attention to detail is crucial in a service delivery role.
How to prepare for a job interview at Oliver James Associates Ltd.
✨Understand the Healthcare IT Landscape
Familiarise yourself with the specific challenges and regulations of healthcare IT environments. Be prepared to discuss your experience in similar settings, such as the NHS or private health services, and how you can apply that knowledge to improve service delivery.
✨Showcase Your ITIL Knowledge
Since the role requires a working understanding of ITIL frameworks, be ready to explain how you've applied these principles in past roles. Highlight any specific instances where your knowledge of ITIL has led to improved service management or incident resolution.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role, especially when liaising with clinical and non-clinical stakeholders. Prepare examples of how you've successfully engaged with different teams to ensure IT services align with operational needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past incidents you've managed, how you coordinated with technical teams, and the outcomes of those situations. This will showcase your ability to handle service-related incidents effectively.
