Customer Success Manager / Manchester

Customer Success Manager – Manchester

Our client is an award-winning Social Housing SaaS organisation experiencing growth due to their success with their client base. They are seeking a Customer Success Manager with social housing experience, particularly in income or rent.

The Customer Success Manager (CSM) plays a vital role in ensuring our clients\’ customers become lifelong advocates of our software. Using excellent relationship-building skills, the CSM establishes strong partnerships with customers and internal stakeholders.

The CSM ensures the quality and timely delivery of projects, maintaining high customer satisfaction and retention levels. They are the primary owner of the operational relationship with customers, collaborating closely with Sales (for new business prospects) and Account Management (for existing customers).

Your responsibilities include managing and maintaining current relationships, onboarding new accounts, and providing end-to-end support.

If you come from a housing organisation and are seeking your next career move, please click \”APPLY\” or email: .

#J-18808-Ljbffr