Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer solutions for banking products, enhancing journeys and compliance.
- Company: Join a dynamic team focused on improving customer outcomes in the banking sector.
- Benefits: Enjoy flexible working with 3 days in London and 2 days from home.
- Why this job: Make a real impact on customer experiences while working in a collaborative environment.
- Qualifications: 3+ years in a customer-focused banking role; retail banking experience preferred.
- Other info: No sponsorship available; notice period must be 4 weeks or shorter.
Rate/Salary: £500-700 per day Outside IR35 (subject to experience)
Location: London/home based (3 days on-site in London office per week plus 2 days home working)
The Role:
The Solution Owner will have accountability for solutions/products (current accounts, overdrafts, deposit accounts, loans and in the future cards) across customer, regulatory and commercial outcomes.
– Work with the existing team to provide expertise
– Maintain/build momentum on certain Risk, Compliance & Regulatory priorities
– Support work underway on current accounts and overdrafts with the possibility of support for deposit accounts
– Work with the team to review current account & overdraft customer journeys and issues already identified
– Improve the customer journey, along with wider compliance, product features, design & controls
– Be responsible for determining remedial action and issue closure of account where required
– Issue fixing, documentation, reporting and inputting controls, while continuing to enhance
Experience Required:
– Must have spent 3+ years within a similar customer outcomes focused role, within the Banking industry
– Retail Banking experience highly advantageous
– First line of defence experience is a necessity
– Knowledgeable on products and regulations that follow
– Must have the ability to author high quality materials
If the above role is of interest and if you have experience working in a similar role, please apply online for consideration. Please note that sponsorship cannot be offered for this role, and any successful applicants will have a notice period of 4 weeks or shorter.
#J-18808-Ljbffr
Customer Solutions Owner employer: Oliver James Associates Ltd.
Contact Detail:
Oliver James Associates Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Owner
✨Tip Number 1
Network with professionals in the banking industry, especially those who have experience in customer solutions. Attend relevant events or webinars to connect with potential colleagues and learn more about the role.
✨Tip Number 2
Familiarise yourself with the latest trends and regulations in retail banking. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer journeys in previous roles. Highlight your problem-solving skills and ability to implement changes that enhance customer satisfaction.
✨Tip Number 4
Research StudySmarter's values and mission. Tailor your conversations during interviews to align with our goals, showing that you're not just a fit for the role, but also for our company culture.
We think you need these skills to ace Customer Solutions Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer outcomes within the banking industry. Emphasise your retail banking experience and any relevant first line of defence roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Discuss how your expertise aligns with improving customer journeys and compliance, and mention any relevant projects you've worked on.
Showcase Your Skills: In your application, clearly outline your ability to author high-quality materials. Provide examples of documentation or reports you've created that demonstrate your attention to detail and understanding of regulatory requirements.
Highlight Relevant Experience: Detail your experience with current accounts, overdrafts, and other banking products. Mention any specific achievements or improvements you've made in previous roles that relate to the responsibilities of the Customer Solutions Owner position.
How to prepare for a job interview at Oliver James Associates Ltd.
✨Showcase Your Banking Experience
Make sure to highlight your experience in retail banking and customer outcomes during the interview. Be prepared to discuss specific examples of how you've improved customer journeys or addressed compliance issues in previous roles.
✨Demonstrate Regulatory Knowledge
Since the role involves working with regulatory priorities, brush up on relevant regulations and compliance standards in the banking industry. Being able to discuss these confidently will show that you understand the importance of compliance in customer solutions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer issues. Think of past situations where you had to determine remedial actions and be ready to explain your thought process and outcomes.
✨Emphasise Team Collaboration
The role requires working closely with a team, so be sure to convey your teamwork skills. Share examples of how you've collaborated with others to achieve common goals, especially in relation to improving product features and customer experiences.
