Oliver Brown Made To Measure Specialist- London
Role
The Made to Measure Specialist is the face of Oliver Brown to the customer and is responsible for providing them a complete shopping experience. To represent the made to measure department through delivering a high level of customer service and clientele management in order to encourage repeat spend and brand loyalty. Will act as an ambassador of the brand in line with business goals and achieve sales targets as outlined by your line manager, supporting the overall growth and profitability of the store.
Responsibilities
- Deliver the highest level of customer service and offer an exceptional one-to-one experience ensuring the customer comes first. Being able to build a strong relationship with your customer base to gain repeat business and increase sales
- Show up-to-date knowledge of MtM services and actively keeps abreast of training.
- Being able to achieve individual and store targets
- Work productively within a team and also being able to work as an individual in control of the store and customers
- Maintain visual merchandising and shop standards to a high end - including assisting with deliveries, stock room and shop floor organisation
- Made to measure experience
- Exceptional and proactive customer service skills
- A competitive drive to achieving sales targets
- Knowledgeable about tailoring
- Proven competence and technical experience in the MTM field
- Administration skill and understanding of retail procedures
- Understanding of retail trends, shopping habits and competitor activities
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