Customer Service Advisor (8 month Fixed Term Contract)

Customer Service Advisor (8 month Fixed Term Contract) Join to apply for the Customer Service Advisor (8 month Fixed Term Contract) role at Oliver Bonas Customer Service Advisor (8 month Fixed Term Contract) 3 days ago Be among the first 25 applicants Join to apply for the Customer Service Advisor (8 month Fixed Term Contract) role at Oliver Bonas We are looking for a Full Time Customer Service Advisor to join Team OB in our Support Office on an 8 month fixed-term contract. This role will be 37.5 hours per week, working Tuesday (8.00 – 16.30), Wednesday (10.30 – 19.00), Thursday (8.00 – 16.30), Friday (8.00 – 16.30) &, Saturday (9.30 – 18.00). As a Customer Service Advisor at OB, you will be responsible for the customer experience, being on hand to answer and listen to any questions, queries, compliments or concerns. You will respond to our customers effectively following the customer service procedures, providing exceptional service as well as meeting targets and deadlines. Excellent customer service is at the heart of Oliver Bonas and achieving and maintaining excellence is at the heart of the Customer Service team. Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working which is 3 days in the office, and 2 working from home each week. More About The Role OBs Customer Service Advisors will: Answer customer queries (Omnichannel environment) in a timely manner Support aspects of the customer experience from product queries and store opening hours to delivery, tracking and customer aftercare. Provide exceptional customer service and admin support. Build strong working relationships with internal teams. Take payment over the phone and processing customer returns through in-house systems. Log and track all customer contact, following customer ticketing protocols and updating order statuses. Check product stock levels online and in store and where necessary, ordering internal transfer requests to meet customer requests. Use a variety of IT systems effectively, ensuring data integrity. Collaborate within the team to clarify facts, exchange information, or resolve enquiries and issues. Deal with customer data ethically and in accordance with the GDPR requirements. Bonas Benefits Generous employee discount up to 50% off all OB products Free access to our 24 hour employee assistance programme with Care First offering financial, emotional and vocational support Flexible holiday 30 days pro rata (including bank holidays) increasing to 35 days with length of service Annual discretionary profit related bonus scheme Auto-enrolment into our pension plan Free access to our onsite gym Cycle to work scheme Refer a Friend incentive Quarterly free lunch Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support throughout Looop eLearning platform What We Look For Previous experience within a customer service role is essential. Ability to manage and prioritise a variety of queries. Strong written and verbal communication skills Calm, patient, and helpful and positive nature. Organised with the ability to multi- task. Continuous improvement mind set which will be evidenced in the improvement of customer centric measures. Adaptable to change and willing to embrace new ideas. Ability to handle challenging conversations with customers and diffuse the situation. Ability to Work in Fast-Paced Environment Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Customer Service Industries Administrative and Support Services Referrals increase your chances of interviewing at Oliver Bonas by 2x Get notified about new Customer Service Advisor jobs in Chessington, England, United Kingdom . 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