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For Companies At a Glance
- Tasks: Provide top-notch tech support and solve user problems in a dynamic environment.
- Company: Join a leading professional services firm in central London.
- Benefits: Competitive salary of £35K, great team culture, and career growth opportunities.
- Other info: Exciting role with a focus on continuous improvement and innovation.
- Why this job: Be the go-to tech guru and make a real difference in users' experiences.
- Qualifications: Experience in IT support, knowledge of Windows, Mac, and Microsoft 365.
The predicted salary is between 35000 - 35000 £ per year.
Our client is one of the country’s leading professional services firms. In their central London office, they’re growing their Technology Team and are looking for a Support Analyst to join them.
You’ll work closely with end users and stakeholders across the business, logging, managing, and owning incidents and proactively monitoring IT issues. You’ll be the first point of contact for all tech support and work to solve user problems proactively, diagnose and resolve technical hardware and software issues and be key in implementing continuous improvements to systems and workflows.
Requirements:- Experience in a similar Helpdesk / EUC / L1 IT Support role
- Good knowledge of Windows and Mac desktops and devices
- Microsoft 365 experience
- MDM knowledge – Android and iPhone
- Proven knowledge of MS applications – Word, Excel, PowerPoint, Teams, SharePoint etc
- Excellent communication skills and a positive, proactive manner
- Networking and IT security fundamentals would be ideal
Technical Support Analyst - £35K - Microsoft in Stoke-on-Trent employer: Oliver Bernard
Contact Detail:
Oliver Bernard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst - £35K - Microsoft in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. We should be ready to demonstrate our problem-solving skills and how we handle user issues, as this is key for the Technical Support Analyst role.
✨Tip Number 3
Show off your soft skills! Communication is crucial in tech support, so let’s highlight our ability to explain complex issues in simple terms. We want to come across as approachable and helpful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to match what they’re looking for in a Technical Support Analyst.
We think you need these skills to ace Technical Support Analyst - £35K - Microsoft in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Helpdesk or IT Support roles. We want to see how your skills match the requirements, especially with Microsoft 365 and desktop support.
Show Off Your Communication Skills: Since you'll be the first point of contact for tech support, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Highlight Problem-Solving Experience: We love candidates who can diagnose and resolve issues proactively. Share specific examples of how you've tackled technical problems in the past, especially with hardware and software.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing Technology Team.
How to prepare for a job interview at Oliver Bernard
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac desktops, as well as Microsoft 365. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tools but can also troubleshoot effectively.
✨Show Off Your Communication Skills
As a Technical Support Analyst, you'll need to communicate clearly with users who may not be tech-savvy. Practice explaining complex technical concepts in simple terms. You might even want to role-play common support scenarios with a friend to get comfortable.
✨Demonstrate Proactive Problem-Solving
Think of examples where you’ve gone above and beyond to prevent issues before they arise. Whether it’s implementing a new workflow or suggesting improvements, showing that you can think ahead will impress your interviewers.
✨Familiarise Yourself with MDM and Networking Basics
Since MDM knowledge is a plus, make sure you understand the basics of managing mobile devices, especially Android and iPhone. Also, having a grasp of networking fundamentals will set you apart, so don’t skip this part in your prep!