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- Tasks: Support end-users and IT teams, ensuring a secure and resilient IT infrastructure.
- Company: Join a leading UK retail and ecommerce brand with a dynamic team.
- Benefits: Competitive salary of £37K, hybrid working, and opportunities for growth.
- Other info: Work in a collaborative environment with a focus on career development.
- Why this job: Be a key player in maintaining cutting-edge technology and enhancing user experience.
- Qualifications: Experience in 2nd line support, Microsoft 365, and broad infrastructure knowledge.
The predicted salary is between 37000 - 37000 £ per year.
Our client is one of the UK’s leading retail and ecommerce brands and are growing their Network, Cloud and Infrastructure IT team. In their Stoke office, 2 days a week, hybrid working, they’re looking to hire a 2nd Line Support Analyst / Engineer – Someone with good skills across end user support, virtual machines, Windows, Microsoft 365 and more – a real all-rounder.
You’ll support the backbone of their technology estate and be key in ensuring the IT infrastructure is secure, resilient and ready to scale. Day to day, you’ll support end-users and IT support teams across the company, working on issues escalated from the Helpdesk and 1st line team.
Requirements
- Previous experience in a similar 2nd line IT support analyst / engineering role
- Experience supporting Microsoft 365
- Broad infrastructure knowledge across Active Directory, Virtual Machines and Citrix, (Windows) Servers, SQL Server, monitoring and Azure cloud etc
- Solid understanding of networking (DNC, DHCP etc)
- Good experience of Intune, SCCM would be ideal too
- Experience working directly with end users and customers
2nd Line Support Analyst - Stoke - £37K in Stoke-on-Trent employer: Oliver Bernard
Contact Detail:
Oliver Bernard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Analyst - Stoke - £37K in Stoke-on-Trent
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your knowledge of Microsoft 365, Active Directory, and networking basics. We recommend doing some mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific examples of how you've tackled IT issues in the past. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Support Analyst - Stoke - £37K in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Analyst role. Highlight your experience with Microsoft 365, virtual machines, and any relevant infrastructure knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to end-user support and IT infrastructure. Let us know why you’re excited about joining our team!
Show Off Your Technical Skills: In your application, don’t forget to showcase your technical skills. Mention your experience with Active Directory, Citrix, and any cloud technologies like Azure. We love seeing candidates who can demonstrate their hands-on experience in these areas!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Oliver Bernard
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and virtual machines. Be ready to discuss specific scenarios where you've used these technologies in your previous roles. This will show that you’re not just familiar with the tools, but that you can apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare a couple of examples where you successfully resolved complex IT issues. Think about the steps you took, how you communicated with end-users, and what the outcomes were. This will demonstrate your analytical skills and ability to handle pressure.
✨Understand the Company’s Tech Stack
Do some research on the company’s current technology infrastructure. Knowing about their use of Azure cloud, Citrix, or any specific tools they mention can give you an edge. It shows that you’re genuinely interested and have taken the time to understand their needs.
✨Practice Your Communication Skills
As a 2nd Line Support Analyst, you'll be interacting with end-users regularly. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this. Clear communication is key in ensuring users feel supported and understood.