At a Glance
- Tasks: Provide top-notch IT support and solve user problems in a dynamic environment.
- Company: Leading professional services firm investing in cutting-edge technology.
- Benefits: Competitive salary of £40K, great career growth, and a supportive team.
- Other info: Join a fast-paced team with opportunities for continuous improvement and learning.
- Why this job: Take ownership of your work and make a real impact on user experience.
- Qualifications: Experience in IT support, knowledge of Windows and MacOS, and excellent communication skills.
The predicted salary is between 40000 - 40000 £ per year.
Our client is one of the country’s leading professional services firms, who're investing heavily in technology and IT and, in their South London office, are looking to hire a 1st Line Support Engineer / Analyst.
You’ll work very closely with users and stakeholders across the business and be the first point of call for IT support, onboarding new starters, hardware and mobile device management (Windows laptops, MacOS, iPads etc).
With the new investment in IT, there's a huge amount to do and you'll have real ownership of your work - solving user problems proactively, diagnosing and resolving technical hardware and software issues, and being key in implementing continuous improvements to systems and workflows.
Requirements:
- Experience in a similar Helpdesk / EUC / L1 IT Support role
- Good knowledge of Windows, Microsoft 365 and MacOS
- Experience supporting and onboarding new users and devices
- Experience of Zendesk
- iPad support skills
- Proven knowledge of MS applications – Word, Excel, PowerPoint, Teams, SharePoint etc
- Excellent communication skills and a positive, proactive manner
- Networking and IT security fundamentals would be ideal
IT Helpdesk - South London - £40K employer: Oliver Bernard
As a leading professional services firm, our South London office offers a dynamic work environment where innovation and technology are at the forefront. Employees benefit from a culture that promotes collaboration and continuous improvement, alongside opportunities for personal and professional growth. With a strong focus on IT investment, you'll have the chance to take ownership of your work and make a meaningful impact within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk - South London - £40K
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've solved user problems or improved workflows in past roles.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly can sometimes give you a leg up in the hiring process.
We think you need these skills to ace IT Helpdesk - South London - £40K
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with Windows and MacOS. We want to see how you've solved user problems and onboarded new starters, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about the role and how your skills align with our needs. A personal touch goes a long way, so let your personality come through.
Show Off Your Communication Skills:Since you'll be the first point of contact for IT support, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can explain technical issues simply.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Oliver Bernard
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, MacOS, and Microsoft 365. Be ready to discuss how you've supported users in the past and any specific challenges you've faced. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Show Off Your Communication Skills
As a first point of contact for IT support, communication is key. Practice explaining technical concepts in simple terms. You might even want to role-play common scenarios with a friend to get comfortable. This will help demonstrate your ability to connect with users effectively.
✨Be Proactive About Problem-Solving
Think of examples where you've gone above and beyond to solve user problems or improve processes. Prepare to share these stories during the interview. It’s all about showing that you’re not just reactive but also proactive in your approach to IT support.
✨Familiarise Yourself with Zendesk
If you have experience with Zendesk, great! If not, take some time to learn the basics. Being able to discuss how you would use it to manage support tickets will impress your interviewers. They’ll appreciate your initiative in getting to grips with their tools.
