At a Glance
- Tasks: Analyse customer data and enhance workflows using AI and CRM tools.
- Company: Dynamic company focused on improving customer experience in Greater London.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with Product and Engineering teams in a fast-paced environment.
- Why this job: Join a team that values innovation and directly impacts customer satisfaction.
- Qualifications: Strong data analytics skills and fluency in AI applications required.
The predicted salary is between 40000 - 50000 £ per year.
Oliver Bernard is seeking a data-focussed Customer Service specialist in Greater London. The role involves creating and improving customer experience workflows while leveraging AI and CRM tools to automate processes.
Key responsibilities include:
- Analyzing customer data
- Developing reports
- Working alongside Product and Engineering teams to build effective user-facing tools
An ideal candidate should have:
- Strong data analytics skills
- Fluency in AI applications
- Excellent communication abilities
Hybrid Data & CX Analyst – AI, Looker & Zendesk in London employer: Oliver Bernard
At Oliver Bernard, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture in the heart of Greater London. Our commitment to employee growth is evident through continuous training opportunities and a focus on leveraging cutting-edge technology, such as AI and CRM tools, to enhance customer experiences. Join us to be part of a dynamic team where your contributions directly impact our success and where you can thrive in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Data & CX Analyst – AI, Looker & Zendesk in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with AI and CRM tools. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your data analytics prowess and your ability to improve customer experience workflows. This will make you stand out when you apply through our website.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of Looker and Zendesk. Be ready to discuss how you've used these tools in the past to analyse data and enhance customer experiences.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the job.
We think you need these skills to ace Hybrid Data & CX Analyst – AI, Looker & Zendesk in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your data analytics skills and experience with AI applications. We want to see how you've used these tools in previous roles, so don’t hold back on the details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving customer experience and how your background aligns with our needs at StudySmarter. Keep it engaging and personal.
Showcase Your Communication Skills:Since this role involves working with Product and Engineering teams, we need to see your communication prowess. Highlight any experiences where you’ve successfully collaborated with others or presented data insights.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Oliver Bernard
✨Know Your Data Tools
Make sure you’re familiar with Looker and Zendesk before the interview. Brush up on how these tools can enhance customer experience workflows, as you'll likely be asked about your experience using them.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples of how you've used data analytics to improve customer service in the past. Bring along any reports or dashboards you've created that demonstrate your ability to analyse and interpret data effectively.
✨Communicate Clearly
Since excellent communication is key for this role, practice explaining complex data insights in simple terms. You might be asked to present a case study or scenario, so make sure you can articulate your thought process clearly.
✨Understand AI Applications
Brush up on how AI can be leveraged in customer service. Be ready to discuss trends and innovations in AI that could impact customer experience, as this will show your forward-thinking approach and passion for the field.
