At a Glance
- Tasks: Provide top-notch tech support and solve user problems in a dynamic environment.
- Company: Join a leading professional services firm in central London.
- Benefits: Competitive salary, great work culture, and opportunities for growth.
- Other info: Exciting chance to enhance your tech skills and advance your career.
- Why this job: Be the go-to tech guru and make a real difference in users' experiences.
- Qualifications: Experience in IT support, knowledge of Windows/Mac, and Microsoft 365 skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is one of the country’s leading professional services firms. In their central London office, they’re growing their Technology Team and are looking for a Support Analyst to join them. You’ll work closely with end users and stakeholders across the business, logging, managing, and owning incidents and proactively monitoring IT issues. You’ll be the first point of contact for all tech support and work to solve user problems proactively, diagnose and resolve technical hardware and software issues and be key in implementing continuous improvements to systems and workflows.
Requirements:
- Experience in a similar Helpdesk / EUC / L1 IT Support role
- Good knowledge of Windows and Mac desktops and devices
- Microsoft 365 experience
- MDM knowledge – Android and iPhone
- Proven knowledge of MS applications – Word, Excel, PowerPoint, Teams, SharePoint etc
- Excellent communication skills and a positive, proactive manner
- Networking and IT security fundamentals would be ideal
Desktop Support Analyst: Windows/Mac | 365 & MDM Pro in London employer: Oliver Bernard
As a leading professional services firm located in the heart of central London, our client offers an exceptional work environment that fosters collaboration and innovation. Employees benefit from a supportive culture that prioritises continuous learning and development, alongside competitive remuneration and comprehensive benefits. Joining their Technology Team as a Desktop Support Analyst not only provides the opportunity to work with cutting-edge technology but also to make a meaningful impact on the user experience across the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst: Windows/Mac | 365 & MDM Pro in London
✨Tip Number 1
Network like a pro! Attend tech meetups or industry events in London to connect with folks in the field. You never know who might have a lead on that perfect Desktop Support Analyst role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with Windows, Mac, and Microsoft 365. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Brush up on your troubleshooting skills by simulating common tech issues. Being able to demonstrate your problem-solving abilities in an interview can make a huge difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, it’s a great way to get noticed by hiring managers looking for someone just like you.
We think you need these skills to ace Desktop Support Analyst: Windows/Mac | 365 & MDM Pro in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Helpdesk or IT Support roles. We want to see how your skills with Windows, Mac, and Microsoft 365 shine through!
Show Off Your Communication Skills:Since you'll be the first point of contact for tech support, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience:Don’t forget to mention any hands-on experience you have with MDM solutions and MS applications. We love seeing how you've tackled similar challenges in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Oliver Bernard
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac systems, as well as Microsoft 365. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tech but can also troubleshoot effectively.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for tech support, it’s crucial to demonstrate your communication skills. Practice explaining technical concepts in simple terms. You might even want to role-play a scenario where you help a non-tech-savvy user solve a problem.
✨Be Proactive About Problem-Solving
Think about times when you’ve gone above and beyond to resolve an issue or improve a process. Share these examples during your interview to highlight your proactive approach. Employers love candidates who take initiative and look for ways to enhance workflows.
✨Familiarise Yourself with MDM Solutions
Since MDM knowledge is a requirement, make sure you understand the basics of managing mobile devices, especially Android and iPhone. If you have experience with any specific MDM tools, be prepared to discuss them and how they can benefit the company.
