At a Glance
- Tasks: Manage client relationships and drive product adoption in a fast-paced AI start-up.
- Company: Exciting AI start-up revolutionising compliance for financial institutions.
- Benefits: Up to £120K salary, equity options, and flexible remote work.
- Other info: Join a dynamic team with opportunities for growth and innovation.
- Why this job: Shape the future of AI while making a real impact in financial compliance.
- Qualifications: Experience in consultancy or customer success within B2B SaaS, preferably in FinTech.
The predicted salary is between 42750 - 52250 £ per year.
We're working with a fast-growing AI start-up whose AI Agents automate AML and compliance reviews for financial institutions – Saving time and cutting costs dramatically!
In London, they're hiring their first Customer Success Manager. You'll own every client relationship once the deal is signed, and your feedback will shape the product.
The role:
- Own clients from onboarding to renewal and expansion
- Build senior relationships with compliance and operations teams at financial institutions
- Spot risks early and drive adoption of the platform
- Bring customer feedback to Product and Engineering to shape the roadmap
You’ll come from either:
- A top-tier consultancy (strategy, financial services or risk)
- Customer Success or Account Management at a B2B SaaS start-up, ideally in FinTech or RegTech
You’ll need strong senior stakeholder skills, commercial sense, ownership, and a real interest in financial crime and AI. You don't need to know AML yet.
What's on offer:
- Up to £120,000 base, plus equity
- Salary review twice a year and a yearly equity refresh
- London based, work from anywhere 4 weeks a year
Customer Success Manager in London employer: Oliver Bernard
At Oliver Bernard, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work with cutting-edge technologies in a vibrant location. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oliver Bernard. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oliver Bernard before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oliver Bernard:Your cover letter is your chance to shine! Tell us why you want to work at Oliver Bernard specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oliver Bernard!
How to prepare for a job interview at Oliver Bernard
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
