We're working with one of the fastest-growing AI companies in finance.
They’re building an AI-native ERP that automates accounting from data entry to close, and they’re backed by nine-figure funding from top-tier VCs.
Customers range from scale-ups to listed companies.
The role
- You’ll own customers from go-live onwards, making sure they get real value and keep growing.
- Own key customer relationships, success plans and regular check-ins
- Drive adoption, especially around month-end close, and spot upsell and cross-sell opportunities
- Act as the escalation point for top-tier accounts
- Build the support playbook: SOPs, a help centre and processes
- Feed customer needs straight into Product and Engineering
You’ll bring
- Great experience of accounting, audit, finance consulting or ERP, ideally including time in practice or in-house
- Breadth across order-to-cash and procure-to-pay, not just one area
- Hands-on ERP experience (NetSuite, Sage Intacct or similar)
- The ability to turn accounting requirements into system configuration
- Strong Excel skills, a technical mindset (SQL is a plus) and the confidence to tell a CFO "that’s out of scope"
- ACA, ACCA, CIMA or CPA, and experience in implementation or professional services.
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Customer Success - AI - SaaS - £100K+ in London employer: Oliver Bernard
At Oliver Bernard, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work with cutting-edge technologies in a vibrant location. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions.
