At a Glance
- Tasks: Enhance customer experience through data analysis and workflow improvement.
- Company: Fast-growing ecommerce firm with a focus on innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a passion for technology and customer service.
- Why this job: Join a tech-savvy team and make a real impact using AI and data.
- Qualifications: Experience in data analytics and strong problem-solving skills required.
The predicted salary is between 40000 - 40000 € per year.
Our client is one of the country’s fastest growing ecommerce firms and are looking to hire a data-focussed Customer Service specialist. Offering hybrid working in their central London office, you’ll be key in creating and improving customer experience workflows and processes and help drive their use of AI and CRM to automate.
You’ll work across customer data analysis and report development, workflow refinement and closely with Product and Engineering teams to create user-facing tools. You’ll need to be a data-fluent problem solver, with a passion for technology and AI.
Experience of data analytics is needed, tools such as Looker, SQL and Google Sheets and demonstrate a fluency for AI and how it can be used day to day. Knowledge of customer experience platforms such as Zendesk is ideal to have, along with excellent communication skills, ambition and a drive to make things happen!
This role is ideal for someone who loves numbers, data and problem solving and turning messy information into useful insights. You’ll build reports, refine processes and make sure tools and content are accurate, consistent and effective.
Customer Service - Data Analytics - £40K in London employer: Oliver Bernard
As one of the UK's fastest growing ecommerce firms, we pride ourselves on fostering a dynamic and innovative work culture that values data-driven decision making and employee growth. With hybrid working options in our central London office, we offer competitive salaries, opportunities for professional development, and a collaborative environment where your contributions directly impact customer experience and technology integration. Join us to be part of a forward-thinking team that embraces creativity and empowers you to turn data into actionable insights.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Data Analytics - £40K in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in customer service or data analytics. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your data analysis projects or any relevant work. This is your chance to demonstrate how you can turn messy data into useful insights, just like the role requires.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to customer experience and data analytics. We recommend practising how you’d explain your problem-solving process and your experience with tools like SQL and Looker.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Customer Service - Data Analytics - £40K in London
Some tips for your application 🫡
Show Your Data Skills:Make sure to highlight your experience with data analytics tools like Looker, SQL, and Google Sheets. We want to see how you've used these skills to solve problems and improve processes in your previous roles.
Communicate Clearly:Since excellent communication is key for this role, ensure your application is clear and concise. We love a well-structured application that showcases your ability to convey complex information simply.
Passion for Technology:Let your enthusiasm for technology and AI shine through! Share examples of how you've engaged with these areas in your work or personal projects, as it shows us you're genuinely interested in the field.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Oliver Bernard
✨Know Your Data Tools
Make sure you brush up on your knowledge of data analytics tools like Looker, SQL, and Google Sheets. Be ready to discuss how you've used these tools in past roles to solve problems or improve processes.
✨Showcase Your Customer Experience Knowledge
Familiarise yourself with customer experience platforms, especially Zendesk. Think of examples where you've enhanced customer workflows or resolved issues using data insights, as this will demonstrate your fit for the role.
✨Emphasise Your Problem-Solving Skills
Prepare to share specific instances where you've turned messy data into actionable insights. Highlight your analytical thinking and how it has positively impacted customer experiences in previous positions.
✨Communicate Your Passion for Technology
Express your enthusiasm for AI and technology during the interview. Discuss how you envision using AI to enhance customer service and streamline processes, showing that you're not just data-fluent but also forward-thinking.
