At a Glance
- Tasks: Be the go-to IT support hero, solving tech issues and onboarding new users.
- Company: Join a leading professional services firm investing in cutting-edge technology.
- Benefits: Enjoy a competitive salary of £40K and opportunities for career growth.
- Other info: Dynamic work environment with a focus on continuous improvement.
- Why this job: Make a real impact by improving systems and helping users thrive.
- Qualifications: Experience in IT support and knowledge of Windows and MacOS required.
The predicted salary is between 40000 - 40000 £ per year.
Our client is one of the country’s leading professional services firms, who're investing heavily in technology and IT and, in their South London office, are looking to hire a 1st Line Support Engineer / Analyst.
You’ll work very closely with users and stakeholders across the business and be the first point of call for IT support, onboarding new starters, hardware and mobile device management (Windows laptops, MacOS, iPads etc).
With the new investment in IT, there's a huge amount to do and you'll have real ownership of your work - solving user problems proactively, diagnosing and resolving technical hardware and software issues, and being key in implementing continuous improvements to systems and workflows.
Requirements:
- Experience in a similar Helpdesk / EUC / L1 IT Support role
- Good knowledge of Windows, Microsoft 365 and MacOS
- Experience supporting and onboarding new users and devices
- Experience of Zendesk
- iPad support skills
- Proven knowledge of MS applications – Word, Excel, PowerPoint, Teams, SharePoint etc
- Excellent communication skills and a positive, proactive manner
- Networking and IT security fundamentals would be ideal
1st Line IT Support - South London - £40K employer: Oliver Bernard
As a leading professional services firm, our South London office offers an exceptional work environment where innovation and technology are at the forefront. Employees benefit from a collaborative culture that encourages personal growth and development, alongside competitive remuneration and comprehensive support for career advancement. With a focus on continuous improvement and a commitment to employee well-being, this is an ideal place for those seeking meaningful and rewarding employment in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support - South London - £40K
✨Tip Number 1
Get to know the company culture! Research their values and mission. When you apply through our website, tailor your approach to show how you fit in with their vibe.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to a referral, which is golden for landing that interview.
✨Tip Number 3
Prepare for the technical side! Brush up on your knowledge of Windows, MacOS, and Microsoft 365. Be ready to demonstrate your problem-solving skills during the interview – they’ll want to see you in action!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in their minds. It shows you're genuinely interested and can set you apart from other candidates.
We think you need these skills to ace 1st Line IT Support - South London - £40K
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 1st Line IT Support role. Highlight your experience with Windows, MacOS, and any relevant helpdesk roles. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since you'll be the first point of contact for users, it's crucial to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate your proactive manner.
Highlight Relevant Experience:Don’t forget to mention your experience with onboarding new users and managing devices. We love seeing candidates who can hit the ground running, so make sure this stands out in your application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Oliver Bernard
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, and MacOS. Be ready to discuss how you've supported users in the past and any specific challenges you've faced. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for IT support, it's crucial to demonstrate your excellent communication skills. Practice explaining technical concepts in simple terms, as you'll need to help users who may not be tech-savvy. A friendly, approachable manner goes a long way!
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might encounter in the role. Think of examples where you've successfully diagnosed and resolved issues or onboarded new users. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their recent investments in technology and how they approach IT support. Tailor your responses to align with their goals, showing that you're not just a fit for the role, but for the team as well.
