At a Glance
- Tasks: Provide top-notch tech support and solve user problems in a dynamic environment.
- Company: Leading professional services firm with a focus on technology.
- Benefits: Competitive salary of £35K, great work culture, and career growth opportunities.
- Other info: Join a vibrant team in central London and enhance your tech skills.
- Why this job: Be the go-to tech guru and make a real difference in users' daily experiences.
- Qualifications: Experience in IT support, knowledge of Windows/Mac, and excellent communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Our client is one of the country’s leading professional services firms. In their central London office, they’re growing their Technology Team and are looking for a Support Analyst to join them.
You’ll work closely with end users and stakeholders across the business, logging, managing, and owning incidents and proactively monitoring IT issues. You’ll be the first point of contact for all tech support and work to solve user problems proactively, diagnose and resolve technical hardware and software issues and be key in implementing continuous improvements to systems and workflows.
Requirements:
- Experience in a similar Helpdesk / EUC / L1 IT Support role
- Good knowledge of Windows and Mac desktops and devices
- Microsoft 365 experience
- MDM knowledge – Android and iPhone
- Proven knowledge of MS applications – Word, Excel, PowerPoint, Teams, SharePoint etc
- Excellent communication skills and a positive, proactive manner
- Networking and IT security fundamentals would be ideal
IT Helpdesk - £35K - London employer: Oliver Bernard
At Oliver Bernard, we pride ourselves on being an excellent employer that fosters innovation and collaboration in the tech space. Our hybrid work model allows for flexibility while still providing opportunities for meaningful face-to-face interactions in our London office. We are committed to employee growth, offering continuous learning opportunities and a supportive work culture that values creativity and teamwork, making us an ideal place for passionate Full Stack Engineers to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk - £35K - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows, Mac, and Microsoft 365. We want you to shine when they ask about troubleshooting!
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled tech issues in the past. This will demonstrate your proactive approach and ability to handle user problems effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join our growing Technology Team.
We think you need these skills to ace IT Helpdesk - £35K - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with Windows and Mac systems. We want to see how your skills match the job description, so don’t be shy about showcasing your Microsoft 365 and MDM knowledge!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about tech support and how your proactive approach can benefit our team. Let us know how you’ve tackled similar challenges in the past.
Show Off Your Communication Skills:Since you'll be the first point of contact for tech support, it’s crucial to demonstrate your excellent communication skills. In your application, give examples of how you've effectively communicated with users or stakeholders to resolve issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Oliver Bernard
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac desktops, as well as Microsoft 365. Be ready to discuss your experience with these systems and any troubleshooting you've done in the past. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Communication Skills
As a Support Analyst, you'll be the first point of contact for users. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond positively to questions. This will highlight your communication skills and proactive approach.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to diagnose and resolve hypothetical IT issues. Think about common problems you've encountered and how you solved them. This will help you showcase your problem-solving skills and your ability to think on your feet.
✨Research the Company Culture
Understanding the company’s values and culture is key. Look into their approach to technology and support. Tailor your answers to reflect how you align with their goals, especially regarding continuous improvement and user satisfaction. This shows that you're not just looking for a job, but a place where you can contribute meaningfully.
