At a Glance
- Tasks: Analyse customer data and enhance workflows using AI and CRM tools.
- Company: Dynamic company focused on improving customer experience in Greater London.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and user-centric solutions.
- Why this job: Join a team that leverages AI to transform customer service and make a real difference.
- Qualifications: Strong data analytics skills and excellent communication abilities required.
The predicted salary is between 40000 - 50000 £ per year.
Oliver Bernard is seeking a data-focussed Customer Service specialist in Greater London. The role involves creating and improving customer experience workflows while leveraging AI and CRM tools to automate processes.
Key responsibilities include:
- Analyzing customer data
- Developing reports
- Working alongside Product and Engineering teams to build effective user-facing tools
An ideal candidate should have:
- Strong data analytics skills
- Fluency in AI applications
- Excellent communication abilities
Hybrid Data & CX Analyst – AI, Looker & Zendesk employer: Oliver Bernard
At Oliver Bernard, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. As a Hybrid Data & CX Analyst in Greater London, you will benefit from our commitment to employee growth through continuous learning opportunities and access to cutting-edge technology. Join us to make a meaningful impact on customer experiences while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Data & CX Analyst – AI, Looker & Zendesk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working with AI and CRM tools. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your data analytics projects or any customer experience workflows you've improved. This will give you an edge when discussing your experience in interviews.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of Looker and Zendesk. Be ready to discuss how you've used these tools in the past to enhance customer experiences and automate processes.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and connect with us directly. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Hybrid Data & CX Analyst – AI, Looker & Zendesk
Some tips for your application 🫡
Show Off Your Data Skills:Make sure to highlight your data analytics skills in your application. We want to see how you've used data to improve customer experiences in the past, so share specific examples that showcase your expertise!
Get Familiar with AI and CRM Tools:Since this role involves leveraging AI and CRM tools like Looker and Zendesk, it’s a good idea to mention any experience you have with these platforms. If you’ve automated processes or improved workflows using these tools, let us know!
Communicate Clearly:Excellent communication is key for this role. When writing your application, be clear and concise. We want to understand your thought process and how you can effectively collaborate with our Product and Engineering teams.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Oliver Bernard
✨Know Your Data
Make sure you brush up on your data analytics skills before the interview. Be prepared to discuss how you've used data to improve customer experiences in the past, and think of specific examples where your insights led to actionable changes.
✨Familiarise with AI Tools
Since the role involves leveraging AI applications, it’s crucial to demonstrate your fluency in these tools. Research the latest trends in AI that relate to customer service and be ready to share how you’ve applied them in previous roles or projects.
✨Showcase Your Communication Skills
As you'll be working closely with Product and Engineering teams, effective communication is key. Prepare to discuss how you’ve successfully collaborated with cross-functional teams in the past, and consider practising explaining complex data insights in simple terms.
✨Prepare Questions About Workflows
Think about the customer experience workflows you might be improving in this role. Prepare insightful questions about their current processes and how they envision the integration of AI and CRM tools. This shows your genuine interest and proactive mindset.
