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- Tasks: Manage onboarding for schools, coordinate data migration, and train users.
- Company: Join a leading EdTech SaaS company transforming education.
- Benefits: Enjoy fully remote work with competitive pay and flexible hours.
- Other info: Initial 6-month contract with a start date of 1st October.
- Why this job: Make a real impact in education while developing your project management skills.
- Qualifications: Experience in SaaS, strong project management, and stakeholder relationship skills required.
The predicted salary is between 66000 - 78000 £ per year.
Customer Onboarding Manager
Fully remote (UK based)
Paying £275-£300 per day (Outside IR35)
Oliver Bernard have partnered with a leading EdTech SaaS company who are looking for a Customer Onboarding Manager to help onboard and manage several key accounts across primary and secondary schools.
You will be responsible for owning the onboarding process of multiple schools at any given time, and support on co-ordinating data migration and training schedules.
Customer Onboarding Manager requirements:
- Software as a service (SaaS) – essential
- Strong project management skills
- Strong change management skills
- Stakeholder management and evidence of building customer relationships
- Comfortable managing data migration processes
- Experience using CRMs and ability to interpret data and simplify for schools to understand
- Expertise in Excel, Google Sheets, and relevant tools
- EdTech experience – desirable
This is a fully remote role (UK based only)
Contract details:
Ideal start date: 1st October
Duration: Initial 6 months
Day rate: £275-£300 (Outside IR35)
If you have an interest in the education space and have experience working in an enterprise SaaS environment, then this role could be for you. Please apply now for more details!
Customer Onboarding Manager employer: Oliver Bernard
Contact Detail:
Oliver Bernard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Manager
✨Tip Number 1
Familiarise yourself with the EdTech landscape. Understanding the specific challenges and trends in education technology will help you connect with potential clients and demonstrate your expertise during discussions.
✨Tip Number 2
Brush up on your project management skills. Since you'll be managing multiple onboarding processes, showcasing your ability to handle projects efficiently will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the SaaS and EdTech sectors. Engaging with others in the industry can provide valuable insights and potentially lead to referrals or recommendations for the role.
✨Tip Number 4
Prepare to discuss your experience with data migration and CRM tools. Being able to articulate your past successes in these areas will demonstrate your capability to manage the technical aspects of the onboarding process.
We think you need these skills to ace Customer Onboarding Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS, project management, and customer relationship building. Use specific examples that demonstrate your skills in managing data migration processes and working with CRMs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the EdTech sector and explain how your background aligns with the role of Customer Onboarding Manager. Mention any relevant experience you have with primary and secondary schools.
Showcase Relevant Skills: Emphasise your strong change management skills and your ability to interpret data. Provide examples of how you've simplified complex information for clients in the past, particularly in an educational context.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Oliver Bernard
✨Showcase Your SaaS Knowledge
Make sure to highlight your experience with Software as a Service (SaaS) during the interview. Be prepared to discuss specific projects where you successfully managed onboarding processes, as this will demonstrate your understanding of the industry.
✨Demonstrate Project Management Skills
Prepare examples that showcase your strong project management skills. Discuss how you've effectively coordinated multiple tasks and timelines in previous roles, especially in relation to onboarding or training schedules.
✨Emphasise Stakeholder Management
Be ready to talk about your experience in building relationships with stakeholders. Share specific instances where you successfully managed customer expectations and facilitated communication between different parties.
✨Familiarity with Data Migration
Since managing data migration is a key part of the role, come equipped with examples of how you've handled similar processes in the past. Explain how you simplified complex data for clients, making it easier for them to understand and use.