At a Glance
- Tasks: Manage onboarding for schools, coordinate data migration, and train staff.
- Company: Join a leading EdTech SaaS company transforming education.
- Benefits: Enjoy fully remote work with competitive pay of £275-£300 per day.
- Other info: Ideal start date is 1st October; initial contract for 6 months.
- Why this job: Make a real impact in education while developing your project management skills.
- Qualifications: Experience in SaaS, project management, and stakeholder relationships required.
The predicted salary is between 55000 - 66000 £ per year.
Role
Customer Onboarding Manager for a leading EdTech SaaS company. Fully remote (UK based). You will own the onboarding process for multiple schools at any given time, and support coordinating data migration and training schedules.
Base pay range
This range is provided by Oliver Bernard. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
- Own the onboarding process for multiple schools at any given time
- Coordinate data migration activities
- Coordinate and schedule customer training
- Manage stakeholder relationships and ensure customer success metrics are achieved
Qualifications
- Software as a service (SaaS) – essential
- Experience with CRMs and ability to interpret data for schools
- Expertise in Excel and Google Sheets and related tools
- Experience in EdTech – desirable
Duration: Initial 6 months
Additional details
Location: Fully remote (UK based only)
Note: If you have an interest in the education space and experience in an enterprise SaaS environment, this role may be for you. Please apply for more details.
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Customer Onboarding Manager employer: Oliver Bernard
At Oliver Bernard, we pride ourselves on being an excellent employer that fosters innovation and collaboration in the tech space. Our hybrid work model allows for flexibility while still providing opportunities for meaningful face-to-face interactions in our London office. We are committed to employee growth, offering continuous learning opportunities and a supportive work culture that values creativity and teamwork, making us an ideal place for passionate Full Stack Engineers to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Manager
✨Tip Number 1
Familiarise yourself with the EdTech landscape. Understanding the specific challenges and trends in education technology will help you connect with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Highlight your project management skills by preparing examples of past projects where you successfully managed onboarding processes. Be ready to discuss how you coordinated data migrations and training schedules effectively.
✨Tip Number 3
Network with professionals in the EdTech sector. Join relevant online forums or LinkedIn groups to engage with others in the industry, which can lead to valuable insights and potential referrals for the role.
✨Tip Number 4
Brush up on your CRM and data interpretation skills. Being able to simplify complex data for schools is crucial, so consider practising how to present data in a clear and concise manner that resonates with educational stakeholders.
We think you need these skills to ace Customer Onboarding Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in SaaS, project management, and customer onboarding. Use specific examples that demonstrate your skills in managing data migration and building customer relationships.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for EdTech and your understanding of the onboarding process. Mention how your previous experiences align with the requirements of the Customer Onboarding Manager role.
Highlight Relevant Skills:In your application, emphasise your expertise in using CRMs, Excel, and Google Sheets. Provide examples of how you've simplified data for clients in the past, as this is crucial for the role.
Showcase Change Management Experience:Include any relevant experience you have in change management. Discuss how you've successfully navigated transitions in previous roles, particularly in an educational context, to demonstrate your capability in this area.
How to prepare for a job interview at Oliver Bernard
✨Showcase Your SaaS Knowledge
Make sure to highlight your experience with Software as a Service (SaaS) during the interview. Be prepared to discuss specific projects where you successfully managed onboarding processes, as this will demonstrate your understanding of the industry.
✨Demonstrate Project Management Skills
Prepare examples that showcase your strong project management skills. Discuss how you've effectively coordinated multiple tasks and timelines in previous roles, especially in relation to onboarding or training schedules.
✨Emphasise Stakeholder Management
Be ready to talk about your experience in building relationships with stakeholders. Share specific instances where you successfully managed customer expectations and facilitated communication between different parties.
✨Familiarity with Data Migration
Since data migration is a key part of the role, come equipped with examples of how you've handled similar processes in the past. Explain how you simplified complex data for clients, making it easier for them to understand and use.
