At a Glance
- Tasks: Provide top-notch IT support and onboard new users in a dynamic environment.
- Company: Leading professional services firm investing in cutting-edge technology.
- Benefits: Competitive salary of £40K, great career growth, and a supportive team.
- Other info: Join a forward-thinking team with opportunities for continuous improvement.
- Why this job: Take ownership of your work and make a real impact on user experience.
- Qualifications: Experience in IT support, knowledge of Windows and MacOS, and excellent communication skills.
The predicted salary is between 40000 - 40000 £ per year.
Our client is one of the country’s leading professional services firms, who're investing heavily in technology and IT and, in their South London office, are looking to hire a 1st Line Support Engineer / Analyst. You’ll work very closely with users and stakeholders across the business and be the first point of call for IT support, onboarding new starters, hardware and mobile device management (Windows laptops, MacOS, iPads etc).
With the new investment in IT, there's a huge amount to do and you'll have real ownership of your work - solving user problems proactively, diagnosing and resolving technical hardware and software issues, and being key in implementing continuous improvements to systems and workflows.
Requirements:
- Experience in a similar Helpdesk / EUC / L1 IT Support role
- Good knowledge of Windows, Microsoft 365 and MacOS
- Experience supporting and onboarding new users and devices
- Experience of Zendesk
- Proven knowledge of MS applications – Word, Excel, PowerPoint, Teams, SharePoint etc
- Excellent communication skills and a positive, proactive manner
- Networking and IT security fundamentals would be ideal
IT Helpdesk - South London - £40K in Croydon employer: Oliver Bernard
As a leading professional services firm, our client offers an exceptional work environment in their South London office, where innovation and technology are at the forefront. Employees benefit from a collaborative culture that encourages personal growth and development, with ample opportunities to take ownership of projects and make a real impact. With competitive salaries and a commitment to continuous improvement, this is an ideal place for those seeking meaningful and rewarding employment in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk - South London - £40K in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at firms you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows, MacOS, and Microsoft 365. We want you to shine when they ask about your troubleshooting methods!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled user issues in the past. This will demonstrate your proactive approach and ability to take ownership of your work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace IT Helpdesk - South London - £40K in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in IT support, especially any experience with Windows, MacOS, and onboarding new users. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your proactive approach can benefit us. Don’t forget to mention your experience with tools like Zendesk and MS applications.
Show Off Your Communication Skills:Since you'll be the first point of contact for users, it's crucial to demonstrate your excellent communication skills. In your application, use clear and concise language, and maybe even share an example of how you've effectively resolved a user issue in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Oliver Bernard
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, and MacOS. Be ready to discuss how you've supported users in the past and any specific challenges you've faced. This will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for IT support, it's crucial to demonstrate your excellent communication skills. Practice explaining technical issues in simple terms, as this will help you connect with users who may not be as tech-savvy.
✨Familiarise Yourself with Zendesk
If you have experience with Zendesk, great! If not, take some time to learn the basics. Being able to discuss how you would use it to manage support tickets and improve user experience will set you apart from other candidates.
✨Emphasise Your Proactive Approach
The role requires a proactive mindset, so think of examples where you've gone above and beyond to solve problems or improve processes. Share these stories during your interview to highlight your initiative and ownership of your work.
