At a Glance
- Tasks: Be the go-to IT support hero, solving tech issues and onboarding new users.
- Company: Join a leading professional services firm investing in cutting-edge technology.
- Benefits: Enjoy a competitive salary of £40K and opportunities for career growth.
- Other info: Great chance to take ownership of your work and develop your skills.
- Why this job: Make a real impact by improving systems and workflows in a dynamic environment.
- Qualifications: Experience in IT support, with knowledge of Windows, MacOS, and Microsoft 365.
The predicted salary is between 40000 - 40000 £ per year.
Our client is one of the country’s leading professional services firms, who're investing heavily in technology and IT and, in their South London office, are looking to hire a 1st Line Support Engineer / Analyst. You’ll work very closely with users and stakeholders across the business and be the first point of call for IT support, onboarding new starters, hardware and mobile device management (Windows laptops, MacOS, iPads etc).
With the new investment in IT, there's a huge amount to do and you'll have real ownership of your work - solving user problems proactively, diagnosing and resolving technical hardware and software issues and being key in implementing continuous improvements to systems and workflows.
Requirements:
- Experience in a similar Helpdesk / EUC / L1 IT Support role
- Good knowledge of Windows, Microsoft 365 and MacOS
- Experience supporting and onboarding new users and devices
- Experience of Zendesk
- Proven knowledge of MS applications – Word, Excel, PowerPoint, Teams, SharePoint etc
- Excellent communication skills and a positive, proactive manner
- Networking and IT security fundamentals would be ideal
1st Line IT Support - South London - £40K in Croydon employer: Oliver Bernard
As a leading professional services firm, our client offers an exceptional work environment in their South London office, where innovation and technology are at the forefront. Employees benefit from a collaborative culture that encourages personal growth and development, with ample opportunities to take ownership of projects and make a real impact. With competitive salaries and a commitment to continuous improvement, this is an ideal place for those seeking meaningful and rewarding employment in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support - South London - £40K in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at firms you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would handle user issues with Windows, MacOS, and Microsoft 365. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your communication skills! Practice explaining technical concepts in simple terms. Remember, as a 1st Line Support Engineer, you'll be the bridge between tech and users.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st Line IT Support - South London - £40K in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in IT support, especially any experience with Windows, MacOS, and onboarding new users.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've solved user problems or improved workflows in past positions.
Show Off Your Communication Skills:Since you'll be the first point of contact for IT support, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can explain technical issues simply.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Oliver Bernard
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, and MacOS. Be ready to discuss how you've supported users in the past and any specific challenges you've faced. This will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Show Off Your Communication Skills
As a 1st Line IT Support Engineer, you'll be the first point of contact for users. Practice explaining technical issues in simple terms. Think about examples where you've successfully communicated with non-technical users to resolve their problems.
✨Demonstrate Proactive Problem Solving
Prepare to share instances where you've taken the initiative to solve user problems before they escalate. Highlight any continuous improvements you've implemented in previous roles, as this shows your commitment to enhancing workflows.
✨Familiarise Yourself with Zendesk
If you have experience with Zendesk, great! If not, take some time to learn the basics. Being able to discuss how you've used ticketing systems to manage support requests will give you an edge and show that you're ready to hit the ground running.
