Social Media and Community Manager - 12m FTC

Social Media and Community Manager – 12m FTC

Join to apply for the Social Media and Community Manager – 12m FTC role at OLIVER Agency

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting, delivering tailored solutions that resonate deeply with audiences.

Role: Social Media and Community Manager

Location: London, England, United Kingdom

About the role

As the Social Media & Community Manager, you’ll be the voice behind some of the UK and Europe’s most loved nostalgic brands. You’ll shape the online personality, spark conversations that bring fans together, and manage day‑to‑day engagement across our social channels. Collaborating with creators and influencers, you’ll ensure our content feels fresh, authentic, and true to our brand values across every market.

What you will be doing

• Monitor and respond to comments, messages, and mentions across social platforms, being the authentic voice that the community recognizes and trusts.
• Foster positive conversations and manage brand reputation through timely, authentic responses.
• Escalate sensitive issues to relevant teams and ensure resolution.
• Ideate and develop social‑first content that taps into cultural moments, trending formats and community insights.
• Collaborate with content creators and social strategists to align community engagement with campaign objectives.
• Identify user‑generated content opportunities and amplify brand advocates.
• Track conversations and emerging trends to inform content and engagement strategies.
• Provide feedback on audience sentiment and engagement patterns to optimize campaigns.
• Explore AI tools for automated responses and sentiment analysis while maintaining human authenticity.
• Use predictive analytics to anticipate community needs and engagement opportunities.

What you need to be great in this role

• 2–4 years of experience in community management or social media roles, ideally within FMCG or multi‑brand environments.
• Strong knowledge of social platforms, engagement best practices, and brand safety guidelines.
• Familiarity with social listening tools and AI‑driven engagement solutions.
• Excellent written communication skills and ability to adapt tone across brands and markets.
• Strong organizational skills and ability to manage multiple conversations simultaneously.
• Experience working across multiple regions and understanding cultural nuances; ability to collaborate effectively with creative, influencer, and performance teams.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.