Senior Account Director

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

About the role:

Working in close collaboration with our clients as the Senior Account Director, you will develop a complete understanding of the client's consumers, brand, business, and agency network. You will also be the most-attuned agency partner vis-a-vis their commercial needs, brand objectives, and digital requirements to proactively advise on brand building communications and campaigns. You will be responsible for client relationships across our UK Foods, Ice Cream, Homecare, Beauty & Wellbeing, and Personal Care brands, and work with the Managing Partner to partner with Senior Clients. Positioned as the key point of contact for the client, you are the lynchpin in our account management team, our brands, and for the agency network, representing, protecting, and promoting the Client's services.

What you will be doing:

• Ensuring creative quality: Assessing quality of outputs whether creative or strategic, impact of work in-market and ensuring the highest class of creative and strategic excellence, ideation and innovation. You will champion creativity and make things happen to ensure flawless execution and delivery, on time and in budget.
• Delivering outstanding execution: High-impact, effective and efficient execution across media channels across all divisions.
• Growth in service uptake: Spearheading growth in client awareness and uptake in the client’s network services. Actively seeking out opportunities to provide solutions to client's challenges.
• Growth Enablement: Be responsible for growth in revenue, number and size of projects, and percentage utilization of the team. Scoping for and converting budget from your clients towards relevant projects. Up-selling with additional solutions and thought-leadership for our clients.
• Client Engagement: Develop solid client partnerships based on trust and advocacy, thinking ahead to foresee and mitigate potential issues. Requesting and acting upon quarterly and ad hoc client feedback regarding trust, effectiveness, and value. Achieve aggregate 80%+ score on client feedback surveys when jobs are complete as well as recording verbal and written feedback from client.
• Team Leadership: Management of Senior Account Manager and various stakeholders within the core of the client's team and wider network teams to deliver against brand and project objectives and goals. Obtaining fantastic feedback from internal stakeholders regarding collaboration, inspiration, and understanding of account or client strategy.

What you need to be great in this role:

• Relevant senior experience working in a creative agency, responsible for running the day-to-day for a key account or multiple accounts.
• Experience leading a team to success.
• Strong gravitas and the ability to forge relationships with mid-level to senior clients, building trust in an agency's offering.
• Excellent communication skills and a proactive and collaborative mindset, thriving in a team environment.
• Commercially responsible for the projects in your monthly, quarterly, and yearly targets.
• Preferably experience on a global or multimarket client.
• Superb understanding of the Digital Advertising ecosystem; social media, digital display, out of home, CRM, and website.
• Experience working as part of an inter-agency team that delivers integrated campaigns that span ATL, Digital, and social channels.
• Drives a data-driven approach to campaigns, understanding audience metrics, media strategy/plans and their performance metrics.
• As a Brand Guardian, you will need an eye for design, catching creative when it could be improved and aligned to the brand's objectives/purpose.
• A sales-oriented and commercial outlook with a track record of growing the revenue and scope of accounts that you run, either personally or in partnership.
• Expert in creating scopes, project proposals and timing plans projects with short deadlines to secure budgets from Brands.
• Expert in running a creative project from client briefing to delivery successfully.
• Experience in line-management.
• A passion for personal development and a track record of guiding direct reports.
• Experience working for large FMCG clients.
• Organizational and time management skills.
• Dedicated, focused on excellence in all things.
• Demanding of themselves and their teams – in the right way always.
• You can be the change - you prioritise environmental responsibility, social equity, and economic viability and how that translates into your day-to-day role.

Our values shape everything we do: Be Imaginative to push the boundaries of what’s possible. Be always learning and listening to understand. Be actively pro-inclusive and anti-racist across our community, clients and creations.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.