Senior Account Manager in Royal Tunbridge Wells

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in‑house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we’re at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

About the role: This hybrid role sits at the dynamic intersection of client services, project management, and studio resource coordination. You’ll be the linchpin for both agency‑side and client‑side stakeholders, ensuring seamless project flow from briefing to delivery across a high‑volume, fast‑paced financial services account in the insurance sector.

What you will be doing:

• Client‑Facing / Client Services

• Relationship Management: Serve as day‑to‑day lead for client communications, ensuring needs are anticipated and exceeded across multiple insurance product lines and campaigns.
• Brief Intake & Clarification: Accurately interpret and challenge client briefs, ensuring strategic and creative alignment with insurance brand objectives and regulatory requirements.
• Status Reporting: Provide regular updates to clients on project status, timelines, and deliverables across policy launches, claims communications, and customer engagement campaigns.
• Expectation Management: Set and manage client expectations around feasibility, timelines, processes, and scope—particularly for time‑sensitive insurance marketing and regulatory‑driven communications.

• End‑to‑End Project Ownership: Manage projects from initiation through to delivery, ensuring quality, timeliness, and budget adherence across insurance product marketing, customer retention campaigns, and corporate communications.
• Scheduling & Prioritization: Triage incoming briefs, maintain a live production schedule, and prioritise workloads in consultation with clients and internal teams—balancing BAU insurance communications with campaign peaks.
• Risk Management: Identify risks, bottlenecks, and scope creep—escalating or resolving as appropriate, with particular attention to compliance and regulatory deadlines.
• Quality Assurance: Oversee asset quality and compliance, ensuring all outputs meet brand standards, regulatory requirements, and client expectations across digital, print, and multi‑channel campaigns.
• Resource Allocation: Work closely with studio leads to allocate designers, copywriters, producers, and other creative resources across insurance product campaigns, policy documentation, and customer communications.
• Capacity Planning: Forecast, monitor, and report on studio utilization and capacity in line with anticipated project flow, including seasonal insurance peaks (renewals, open enrollment periods, etc.).
• Workflow Optimization: Implement systems and processes to handle high asset volumes and streamline studio operations for multi‑product insurance campaigns and always‑on customer communications.
• Freelancer/Partner Management: Source and onboard additional resource as required, ensuring seamless integration and output—particularly for specialists in financial services or regulatory content.

What you need to be great in this role:

• 3+ years' experience in a creative or marketing agency, directly managing projects and client relationships, ideally within financial services or insurance sectors.
• Proven experience handling multiple projects in a high‑volume, deadline‑driven environment with regulatory or compliance considerations.
• Outstanding communication skills: adept at presenting ideas, managing feedback, and building rapport with both creative teams and insurance industry stakeholders.
• Sharp organizational & multitasking abilities with clear attention to detail and an understanding of compliance requirements.
• Strong understanding of the creative process, asset production workflows, and studio operations—particularly for regulated financial services content.
• Bonus: Familiarity with insurance products, customer lifecycle marketing, or experience working on financial services accounts.

Our values shape everything we do: Be Imaginative to push the boundaries of what’s possible. Be always learning and listening to understand. Be actively pro‑inclusive and anti‑racist across our community, clients and creations.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.