At a Glance
- Tasks: Lead regional client relationships and drive innovative strategies for growth.
- Company: Join OLIVER, a pioneering agency transforming marketing with AI technology.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Embrace sustainability and inclusivity while shaping the future of marketing.
- Why this job: Be at the forefront of creativity and innovation in a dynamic global environment.
- Qualifications: Experience in agency roles and strong leadership skills required.
The predicted salary is between 63000 - 77000 £ per year.
Established in 2004,
OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.
We partner with over 300 clients in 40+ countries and counting.
Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
- As a part of
- The Brandtech Group
, we're at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our
AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.
Role: Regional Account Director
About the role
The Regional Account Director is fully accountable for the end‑to‑end health, performance, and client experience of their assigned region within a global client account.
Operating as the senior client service leader in region, the Regional Account Director owns regional client relationships, service delivery performance, scope integrity, commercial inputs, and team leadership.
The LAM region is experiencing fast growth and transformation, and the Regional Account Director is responsible for driving evolution and innovation in our model to service that need.
Reporting into the Global Business Director, the Regional Account Director forms part of the global account leadership team and is expected to operate with strategic maturity, commercial accountability, and leadership gravitas.
The Regional Account Director assumes full regional ownership and is accountable for resolving issues locally wherever possible before escalation.
What you will be doing
- Regional Client Leadership and strategy
- Act as the senior client partner for the region.
- Own the regional client relationship end‑to‑end.
- Shape and influence client engagement in region to align with global strategy.
- Identify growth opportunities and convert them into approved scope expansions.
- Ensure all regional engagements align with global servicing agreements.
- Lead resolution of regional escalations before global escalation, in partnership with the regional resource, creative and delivery leads
- Act as escalation filter to the Global Business Director.
- Champion regional client success stories and account impact.
- Drive innovation and transformation of the model in market to meet client needs.
- Commercial Ownership and Scope Discipline
- Own monitoring of regional scope, identifying risks or changes early.
- Lead recommendations and implementation of scope optimisation, in collaboration with global.
- Lead development and approval of regional change orders.
- Maintain discipline around scope integrity and profitability.
• Provide accurate regional inputs into
- Annual budget planning
- Forecasting
- Scope reviews
- Proactively flag commercial risks to GBD and Ops Director.
- Ensure strong partnership with the Global Operations Director, Resource and Delivery to protect profitability.
- Regional Reporting and Narrative Ownership
- Own regional reporting against global KPIs.
- Lead strategic conversations with the market to review the model vs scope.
- Develop clear narrative insight, not just data.
- Provide strategic insight into performance trends.
- Supply robust regional inputs into global reporting packs.
- Partner with Delivery and Ops on data integrity.
- People and Culture
- Line manage and develop market account leads.
- Build high‑performing regional and market client service teams.
- Set objectives, KPIs and accountability frameworks.
- Drive ownership and innovation culture and within region.
- Implement global governance locally.
- Lead regional teams through change and transition
- Champion knowledge sharing across regions.
- Participate and present in global townhalls and meetings
- Shape regional team structures
- Regional Delivery and Execution
- Accountable for securing quality briefs and forecast information.
- Ensure campaign plans are secured and circulated.
- Partner with Delivery Lead to ensure SLAs are met.
- Resolve delivery escalations in-region.
- Maintain operational understanding of workflows.
- Ensure regional delivery model reflects both local nuance and global governance.
- Relationship lead with key suppliers in the agency ecosystem
- Global Project Leadership
Where a global initiative is regionally dominant or where a global pilot is being led in region (e. g., World Cup in North America, AI pilot):
- Assume global project leadership on behalf of the account.
- Coordinate cross‑region alignment.
- Drive global reporting and communication.
- Represent the account in global leadership forums.
- Support in implementing scaled innovations
- Produce regional case studies
- Cross Functional Leadership
- Partner closely with the following to ensure alignment between resourcing, delivery and client commitments
- Delivery Lead
- Creative Lead
- Resource Management
- Provide regional insight to global leadership.
What you need to be great in this role
- Relevant agency experience in a global or multimarket account
- Experience leading teams through change and transformation.
- Ability to spot opportunity and drive growth conversations.
- Demonstrates a strong eye for innovation, identifying where new ideas can add value, partnering with wider agency teams to implement them, and staying current on industry and internal innovation trends.
- Operates with strategic confidence in senior client rooms
- Demonstrates commercial acumen and scope discipline
- Anticipates issues before escalation
- Owns narrative, not just information
- Leads globally when required
- Thinks beyond region, acting as part of a global leadership team
Our values shape everything we do
- Be Ambitioustosucceed
- Be Imaginativetopush the boundaries of what’s possible
- Be Inspirationaltodogroundbreaking work
- Bealways learningand listeningto understand
- Be Results-focusedto exceed expectations
- Be actively pro-inclusive and anti-racist across our community, clients and creations
Our recruitment process does not employ artificial intelligence for selection.
We use AI to support efficiency and consistency, not to replace human judgement.
Candidate evaluation and selection are conducted without AI-supported screening or decision-making.
We are committed to a fair, thoughtful, and equitable experience for every candidate.
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.
All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets.
Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Regional Account Director in London employer: OLIVER Agency
At OLIVER, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration. Our hybrid working model allows you to enjoy the flexibility of remote work while benefiting from in-person interactions at our Canary Wharf office, enhancing team synergy. With a strong commitment to employee growth, we provide ample opportunities for professional development and encourage innovative thinking, making OLIVER a truly rewarding place to advance your career in marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Account Director in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for OLIVER Agency and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like OLIVER Agency are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with OLIVER Agency on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at OLIVER Agency. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Regional Account Director in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit OLIVER Agency. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of OLIVER Agency:Show us that you’ve done your homework! In your application, briefly mention what you admire about OLIVER Agency’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at OLIVER Agency
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at OLIVER Agency will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At OLIVER Agency, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
