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- Tasks: Manage customer communications and ensure they align with business objectives.
- Company: Join OLIVER Agency, a leader in bespoke marketing solutions.
- Benefits: Full-time role with opportunities for growth and a focus on inclusivity.
- Why this job: Be part of a creative team using AI to transform communication strategies.
- Qualifications: Strong communication skills and ability to manage multiple priorities.
- Other info: Dynamic environment with a commitment to sustainability and diversity.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Assistant Communications Manager role at OLIVER Agency. Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we are at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
About the role: Working in partnership with our client, we are seeking an Assistant Operational Communications Manager. The role will be within the Customer Communication Centre of Excellence which is a part of the wider Customer, Propositions and Marketing team, based within Wealth Management and Personal Banking (WPB). This role will support the development and delivery of customer communications, ensuring they are strategically aligned and cohesive. You will be responsible for reviewing communications aligning to the Consumer Understanding outcome of Consumer Duty Regulation, and the UK Brand guidelines. The role holder will ensure that high quality content is produced that drives good outcomes for customers and delivers against business objectives.
What you will be doing:
- Managing multiple work streams simultaneously, ensuring communications are delivered coherently to customers, on time and within budget.
- Understanding of governance around communications and ensuring that our products and services are represented correctly and comply with finance and advertising regulation.
- Supporting senior team members in delivering communication strategies for priority business areas and projects.
- Proactively identifying opportunities to enhance our communication efforts and drive continuous improvement for customers and colleagues.
- Contributing to the planning and prioritisation of communication requests, fully considering the impact on the customer journey.
- Facilitating/managing stakeholder's requirements and aligning to the strategy.
- Transforming communication.
What you need to be great in this role:
- Strong communication, stakeholder and relationship management skills: you will be managing multiple stakeholders, often with conflicting perspectives.
- Excellent organisational skills, being confident with managing various priorities.
- The ability to multi-task and manage multiple work streams simultaneously.
- Passionate about customers and delivering against customer needs whilst balancing business objectives.
- An enquiring mind and a flair for problem solving.
- The ability to work under pressure to set deadlines.
- Excellent verbal and written skills.
- Developing communication strategies to transform communication.
- Experience in Transformation, Communications, Marketing, CRM, Digital, Business Strategy, Analytics or Insights.
Our values shape everything we do:
- Be Ambitious to succeed
- Be Imaginative to push the boundaries of what’s possible
- Be Inspirational to do groundbreaking work
- Be always learning and listening to understand
- Be Results-focused to exceed expectations
- Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Assistant Communications Manager in Birmingham employer: OLIVER Agency
Contact Detail:
OLIVER Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Communications Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OLIVER Agency on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which can double your chances of landing that interview.
✨Tip Number 2
Prepare for the interview by researching OLIVER's recent projects and their approach to customer communications. Show us that you’re not just interested in the role but also passionate about what we do and how we do it!
✨Tip Number 3
Practice your communication skills! Since the role is all about managing multiple stakeholders and delivering clear messages, consider doing mock interviews with friends or using online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at OLIVER.
We think you need these skills to ace Assistant Communications Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Communications Manager role. Highlight your relevant experience in communications and stakeholder management, and show us how you align with our values.
Showcase Your Skills: We want to see your strong communication skills shine through! Use clear examples of how you've managed multiple work streams or transformed communication strategies in your previous roles.
Be Authentic: Let your personality come through in your application. We value creativity and imagination, so don’t be afraid to express your passion for customer-centric communication and innovative solutions.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at OLIVER Agency
✨Know Your Audience
Before the interview, research OLIVER Agency and their unique model of in-house agencies. Understand their values and how they leverage AI technology. This will help you tailor your responses to show that you're aligned with their mission and can contribute effectively.
✨Showcase Your Communication Skills
As an Assistant Communications Manager, strong communication is key. Prepare examples of how you've managed multiple stakeholders or transformed communication strategies in previous roles. Be ready to discuss specific challenges you faced and how you overcame them.
✨Demonstrate Organisational Prowess
Highlight your organisational skills by discussing how you've successfully managed multiple work streams simultaneously. Use concrete examples to illustrate your ability to prioritise tasks and meet deadlines, especially under pressure.
✨Emphasise Continuous Improvement
OLIVER values innovation and continuous improvement. Be prepared to share ideas on how you could enhance their communication efforts. Think about past experiences where you identified opportunities for improvement and the positive outcomes that resulted.
