At a Glance
- Tasks: Support individuals with complex mental health needs to live independently and with dignity.
- Company: Olive Recruit, a supportive and inclusive recruitment agency.
- Benefits: 25 days annual leave, competitive salary, and career progression opportunities.
- Other info: Join a diverse team committed to inclusivity and employee well-being.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: Experience in mental health services and strong communication skills required.
The predicted salary is between 25000 - 26500 £ per year.
Job Types: Full-time, Permanent
Salary: £12.21 - £12.75 per hour
Hours: 37.5 hours per week (with a sleep-in it is 47.5 hours)
Location: Bristol
Our client delivers specialist trauma-informed services supporting adults with complex mental health needs. The service works with individuals experiencing a range of challenges including trauma, PTSD, personality disorders, self-harm, bipolar disorder, eating disorders, and schizophrenia. The focus on the Support Worker will be on helping people live safely, independently, and with dignity, while providing consistent emotional and practical support that promotes stability, recovery, and long-term independence.
Due to the nature of the service and the needs of the women supported, this role is open to female applicants only.
About the role
As a Support Worker, you’ll manage a caseload of service users, acting as a key point of contact and ensuring support is delivered consistently, safely, and in line with agreed outcomes. You’ll work closely with individuals to develop and review support plans, risk management plans, and task plans, helping them progress towards greater independence and community integration. The role combines emotional support with practical input, from medication support and property upkeep to crisis intervention and engagement strategies. You’ll liaise regularly with healthcare professionals, external agencies, and family members, ensuring communication is clear and collaborative at all times. This is a demanding but highly rewarding role, requiring resilience, confidence, and experience in working with people who have complex mental health and trauma-related needs.
Key Responsibilities
- Managing a caseload of service users and ensuring agreed support is delivered safely and consistently
- Completing and reviewing support plans, risk assessments, and task plans with clear, outcome-focused goals
- Promoting independence through practical and emotional support, including medication management
- Supporting crisis mitigation and resolution, using calm and flexible approaches
- Working closely with external professionals, including healthcare services, and keeping all parties informed
- Building positive relationships with family members and acting as a key point of contact
- Supporting service users to engage with their local community, education, and employment opportunities
- Raising safeguarding concerns and referrals in line with local authority procedures
About You
- Experience working within mental health services, ideally supporting individuals with trauma and complex needs
- Previous experience working at keyworker level or managing a caseload
- NVQ in Health & Social Care preferred, or equivalent practical experience
- Strong communication and interpersonal skills, with a calm and professional approach
- Good IT skills and confidence with recording and reporting requirements
- Understanding of mental health legislation and medication regimes
- Full UK driving licence required, with access to a vehicle preferred
Working Pattern
This is a full-time role working 37.5 hours per week across Monday to Sunday. Shift patterns are typically Tuesday to Saturday or Sunday to Thursday, with preferences discussed at interview (though not guaranteed). There is also the option to complete a weekly 12-hour sleep-in shift, paid at £12.21 per hour once induction is completed. With sleep-ins included, total weekly hours would be 47.5, increasing overall annual earnings.
Benefits
- 25 days of paid annual leave plus 8 Bank Holidays
- Additional paid day off on your birthday
- Competitive salary with enhanced overtime rates
- Work-based pension scheme with employer contributions
- Comprehensive induction and ongoing role support
- Training, CPD and clear opportunities for career progression
- Employee Assistance Programme for well-being support
- Supportive, inclusive working environment with staff recognition
Apply Now
If you are motivated to support individuals with complex needs to move forward positively within the community, we encourage you to apply.
At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values, Integrity, Impact, Inclusivity, and Innovation, guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes. The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.
Support Worker, Supported Living Services employer: Olive Recruit
At Olive Recruit, we pride ourselves on being an excellent employer, offering a supportive and flexible work environment for our Community Support Workers in Radstock, Chippenham, and Bristol. With competitive pay, continuous training opportunities, and a collaborative leadership team, we empower our employees to grow and make a meaningful impact in the lives of those they support. Join us in a culture that values diversity, inclusivity, and personal development, ensuring every team member feels valued and respected.
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker, Supported Living Services
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, attend local events, or join online forums. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to support work. Think about your experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your passion for helping others! During interviews, share specific examples of how you've supported individuals with complex needs. This will demonstrate your commitment and understanding of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for dedicated support workers who are ready to make a difference.
We think you need these skills to ace Support Worker, Supported Living Services
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Support Worker role. Highlight your experience with mental health services and how you can help individuals achieve independence. We want to see how your skills align with our mission!
Showcase Your Experience:When detailing your previous roles, focus on your experience managing caseloads and working with complex needs. Use specific examples that demonstrate your ability to provide emotional and practical support. This will help us see your potential impact!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and motivations.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures we receive all your details correctly and helps us process your application more efficiently. Plus, it’s super easy!
How to prepare for a job interview at Olive Recruit
✨Know Your Stuff
Make sure you understand the key responsibilities of a Support Worker, especially around managing caseloads and supporting individuals with complex mental health needs. Brush up on trauma-informed care principles and be ready to discuss how you've applied them in past roles.
✨Showcase Your Experience
Prepare specific examples from your previous work that highlight your experience with mental health services. Talk about situations where you’ve successfully supported someone through a crisis or helped them achieve greater independence. This will demonstrate your capability and resilience.
✨Communicate Clearly
Since communication is crucial in this role, practice articulating your thoughts clearly and calmly. Be prepared to discuss how you would liaise with healthcare professionals and family members, ensuring everyone is on the same page regarding support plans.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions that show your interest in the role and the organisation. Inquire about their approach to staff training and support, or how they measure success in helping service users achieve independence. This shows you’re genuinely invested in the position.
