At a Glance
- Tasks: Lead housekeeping teams across care homes, ensuring cleanliness and compliance with health standards.
- Company: Family-owned care organisation focused on holistic well-being for older adults.
- Benefits: Competitive salary, extra vacation, pension scheme, and employee recognition programs.
- Other info: Join a diverse workplace that values integrity, impact, inclusivity, and innovation.
- Why this job: Make a real difference in the lives of older adults while leading a dedicated team.
- Qualifications: 5+ years in supervisory roles, strong IT skills, and experience in team management.
The predicted salary is between 40000 - 45000 £ per year.
We are looking to recruit a Housekeeping Manager for our client, a family-owned care organization dedicated to providing holistic, state-of-the-art care that enhances the well-being of older adults. The Housekeeping Manager will oversee and coordinate the domestic and laundry teams across three care homes, ensuring all sites maintain impeccable cleanliness in alignment with infection control standards.
Working closely with the CEO, the Housekeeping Manager will be responsible for the procurement of essential supplies, the scheduling of routine servicing, and the ongoing support of team members. In this role, the Housekeeping Manager will lead a multi-site team, conduct regular team meetings, provide on-the-job training, and manage all aspects of performance, including appraisals, feedback, and supervision.
Requirements:
- Minimum of 5 years in a supervisory role within a large care home or hotel.
- Proven experience in team management, including conducting meetings, mentoring, training, work allocation, and performance evaluations.
- Experience managing multi-site teams and knowledge of the local care market.
- Proficient in setting up and maintaining effective administrative systems.
- Strong IT skills, including database software (preferably HR and Time & Attendance systems) and Microsoft Office (Outlook, Word, PowerPoint, Excel) at an intermediate level.
- Organized and proactive, with the ability to manage and prioritize workload independently.
- Adaptable under pressure, able to make decisions in changing situations.
- Good understanding of CQC requirements for residential care.
- Knowledge of Health and Safety, Confidentiality, Data Protection, and dementia care needs.
Benefits:
- Comprehensive induction, onboarding, and E-learning courses.
- Specialized training and accelerated development programs.
- NVQ program opportunities with ongoing supervision.
- Competitive compensation, extra vacation for long term service, and company sick pay.
- Enrolment in a pension scheme, complimentary uniforms, and employee of the month recognition.
- Rewards for demonstrating our values and referring colleagues.
- Access to a confidential employee assistance program with discounts.
- Participation in an eye voucher scheme and engagement in health and well-being activities and events.
At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values - Integrity, Impact, Inclusivity, and Innovation guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel. We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes. The successful applicant will undergo a free enhanced disclosure from the disclosure barring service and other compliance checks required.
Resident Services Manager in London employer: Olive Recruit
Join a family-owned care organisation in London that prioritises compassionate care and operational excellence. As a Resident Services Manager, you will benefit from a supportive work culture that values diversity and inclusivity, alongside comprehensive training and development opportunities. Enjoy competitive compensation, extra vacation for long service, and a range of employee benefits designed to enhance your well-being and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Olive Recruit. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Olive Recruit
Don't be shy about reaching out to Olive Recruit directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resident Services Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Olive Recruit and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Olive Recruit
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
