Care Coordinator, Midlands in Birmingham

Location: Birmingham

Job Types: Full-time, permanent

Hours: 37.5 hours per week

Salary: £25,000 - £27,000 per year

Job Scope: We are looking to recruit a Care Coordinator to join us at one of the brands of Catalyst Care Group - Leaf Complex Care. As a Care Coordinator, you will offer support and interaction to clients and clinicians within the organization, while exceeding our clients' aspirations by going the extra mile to deliver quality service. The Care Coordinator will focus on providing staffing solutions for all client account management issues in strong cooperation with the Transforming Care teams, Account Management, and Sales, and promote company retention and development.

The responsibilities of the Care Coordinator include managing all incoming inquiries while working in collaboration with team members to make sure they are addressed quickly, successfully, and in a manner that accommodates our client's needs. The Care Coordinator will ensure precise and accurate staffing solutions are provided, matching the requirements of the client to the abilities of the clinicians in adherence to current guidelines, policy, procedures, agreed-on standards, legislative requirements, and relevant regulations.

Do you have?

• At least NVQ level 2 in Health and Social Care (desirable).
• Work experience in the healthcare sector.
• Previous experience dealing with or within a high-volume incoming call and query environment.
• Practice in using relevant business software such as Microsoft Word, Outlook, and Excel.
• Valid driving license.

Benefits:

• Employee Assistance Program.
• Retail Discount Scheme.
• Workplace pension scheme.
• My Gym Discounts.
• Cycle to Work scheme.
• Health Cash Plan.
• An additional four wellness days, which will be included in your holiday entitlement.
• An extra day holiday to be taken for birthdays.
• Group Life Insurance.
• Group Critical Illness cover.
• Income Protection cover.

About the company: We, at Leaf Complex Care provide high-quality comprehensive care services through trusted experts, and cost-effective training for health and social care professionals and organisations.

Our Vision: To humanise health and social care providers and be the most clinician-centric organisation, and a great place to work for all. This means that we are people-led and that we put our team, our clinicians, our clients, and the people that need our support at the heart of the decisions we make, and the actions we take. We exist to impact people's lives for the better.

Join our family and our Great Place to Work! We are proud to be certified as a Great Place to Work organisation and to be recognized for our people-first culture which is inclusive and supportive and enables our people to learn, grow and contribute their best, and to live their purpose and thrive.

For us, a cultural fit is equally as important as skills, experience and competence, and people are hired, measured, and rewarded on this basis. No matter the role, at Leaf Complex Care, everyone plays a crucial part in us driving towards our vision, and this is why we intentionally attract A-Players. An A-Player is an Accountability player, which means that they are passionate and energetic, they are ambitious and take ownership, and they have the ability to follow through. A-Players exceed expectations consistently.

Is this you? Please apply to join us. At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values Integrity, Impact, Inclusivity, and Innovation guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes.