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- Tasks: Conduct user research to shape innovative digital solutions and improve services.
- Company: Join Olive Jar Digital, a forward-thinking company driving change in the digital landscape.
- Benefits: Remote work, flexible hours, and the chance to make a real impact.
- Why this job: Be part of a dynamic team pushing boundaries in user experience and design.
- Qualifications: Experience in user research and a passion for understanding user needs.
- Other info: 6-week contract with potential for extension; immediate start required.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the User Researcher role at Olive Jar Digital.
As a member of our Professional Services team, you will work closely with multidisciplinary colleagues to plan, conduct, and analyse user research that informs the design and delivery of high‑quality digital services. You will play a critical role in understanding user behaviours, identifying pain points, and ensuring that solutions are grounded in evidence. With a strong commitment to user‑centred design and continuous improvement, you will help shape meaningful digital transformation for our clients.
Employment type: Full‑time, Fixed‑term contract (12 months). Location: Remote across the UK.
Responsibilities
- Lead user research activities across the full project lifecycle, from discovery through to live service optimisation.
- Plan and conduct qualitative and quantitative research using a range of appropriate methods (e.g., interviews, usability testing, surveys, observations, diary studies).
- Identify and recruit representative users, ensuring ethical and inclusive research practices.
- Analyse research findings, synthesise insights, and translate them into clear, actionable recommendations for delivery teams.
- Work collaboratively with designers, product managers, developers, and stakeholders to ensure research insights directly shape service design and decision‑making.
- Create and maintain user personas, journey maps, service maps, and other artefacts that communicate user needs and behaviours.
- Advocate for user‑centred design, accessibility, and evidence‑based decision‑making throughout all stages of delivery.
- Contribute to continuous discovery practices and help teams iterate services based on research insights and usability testing outcomes.
- Ensure all research activities adhere to relevant ethical, privacy, and accessibility standards.
Skills and Experience
- Proven experience conducting user research within multi‑disciplinary digital delivery teams, ideally in complex or large‑scale environments.
- Strong knowledge of user‑centred design principles and experience applying them to digital products and services.
- Experience selecting and applying the most appropriate research methods to meet project objectives and constraints.
- Ability to analyse complex qualitative and quantitative data and present insights in a compelling and accessible way.
- Familiarity with iterative, agile, or scaled agile delivery methodologies.
- Strong communication and facilitation skills, capable of engaging confidently with strategic stakeholders and supporting evidence‑based decision‑making.
- Experience mapping user journeys, service processes, and behavioural patterns to support service design and improvement.
- Ability to work independently, manage multiple research activities simultaneously, and operate in fast‑paced delivery environments.
About Us
Olive Jar Digital is one of the UK’s fastest‑growing, award‑winning digital consultancies. We specialise in managed digital delivery services and providing expert talent to enhance and support our clients’ teams. We work across a range of industries, including public sector organisations, healthcare, and private sector clients, delivering solutions that meet real user needs and drive meaningful impact.
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User Researcher employer: Olive Jar Digital
Contact Detail:
Olive Jar Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend virtual meetups, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially their approach to user research. Be ready to discuss how your skills align with their mission and how you can contribute to their goals.
✨Tip Number 3
Showcase your work! Create a portfolio that highlights your user research projects, methodologies, and outcomes. This will give potential employers a clear view of your capabilities and how you can add value to their team.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, applying directly shows your enthusiasm and commitment to joining our team at Olive Jar Digital.
We think you need these skills to ace User Researcher
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience in conducting user research and collaborating with multidisciplinary teams, as this is what we’re looking for!
Showcase Your Passion: Let your enthusiasm for digital solutions shine through! We want to see your passion for pushing boundaries and how you’ve contributed to transformative change in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills related to the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position right away.
How to prepare for a job interview at Olive Jar Digital
✨Know Your Research Methods
Make sure you’re well-versed in various user research methodologies. Be ready to discuss how you've applied these methods in past projects, especially in relation to identifying unmet needs and testing improvements.
✨Showcase Your Collaboration Skills
Since the role involves working with multidisciplinary teams, prepare examples that highlight your ability to collaborate effectively. Think about times when you’ve worked closely with designers or developers to iterate on prototypes.
✨Prepare for Agile Discussions
Brush up on Agile principles and be prepared to discuss how you’ve applied them in your previous roles. Highlight your experience in self-organising teams and how you’ve contributed to maintaining high standards of practice.
✨Demonstrate User-Centric Thinking
Be ready to talk about how you prioritise user insights in your work. Prepare specific examples of how your research has led to service improvements, ensuring you align your answers with DDaT and GOV.UK standards.
