At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Join a leading IT services firm focused on innovation and client success.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for continuous improvement and strategic leadership.
- Why this job: Be a key player in shaping client experiences and driving business success.
- Qualifications: Experience in account management and a knack for building strong client relationships.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Are you an experienced digital consultancy professional with a proven track record of managing public sector contracts and client relationships? At Olive Jar Digital, we design and deliver innovative digital services that solve complex problems and improve outcomes for users. As one of the UK's fastest-growing digital consultancies, we partner with public sector organisations to deliver meaningful digital transformation. We are seeking an experienced Client Partner to take ownership of our strategic client relationships, contract performance, and service delivery across a portfolio of public sector accounts. This is not a traditional account management role. We are looking for someone who understands the realities of delivering consultancy services into government departments and public sector organisations, has worked agency-side within a digital consultancy, and can confidently manage commercial, contractual, and operational relationships while driving client satisfaction and business growth.
About The Role
As Client Partner, you will act as the senior relationship owner for a portfolio of public sector clients. You will be responsible for ensuring contractual commitments are delivered, commercial opportunities are maximised, and client relationships continue to grow and strengthen.
You will work closely with delivery teams, practice leads, and senior stakeholders to ensure services are delivered effectively, risks are managed proactively, and Olive Jar Digital remains a trusted partner to our clients.
The successful candidate will have extensive experience managing government or wider public sector accounts from within a digital consultancy, professional services organisation, or agency environment.
Working Pattern
Hybrid – 3 days per week in our London office (Piccadilly), 2 days remote
Salary
Up to £60,000 depending on experience
Key Responsibilities
Client Partner
- Own and manage strategic client relationships across a portfolio of public sector accounts.
- Act as the primary commercial and contractual contact for clients.
- Lead contract governance, renewals, extensions, and commercial negotiations.
- Ensure compliance with contractual obligations and service commitments.
- Build trusted relationships with senior stakeholders and procurement teams.
- Identify opportunities for account growth, contract expansion, and additional service offerings.
Service Delivery Oversight
- Work closely with delivery and leadership teams to ensure successful contract delivery.
- Monitor performance against KPIs, SLAs, and contractual commitments.
- Facilitate governance meetings, service reviews, and reporting activities.
- Manage risks, issues, and escalations to successful resolution.
- Ensure clients receive a consistently high-quality service experience.
Commercial & Strategic Leadership
- Support revenue retention and growth across existing accounts.
- Drive account planning and long-term client engagement strategies.
- Provide insight into client priorities, procurement opportunities, and market trends.
- Collaborate with internal teams to align service delivery with client objectives.
- Champion continuous improvement across client management and service operations.
Essential Experience
What We're Looking For
- Significant experience managing public sector client accounts within a digital consultancy, technology consultancy, professional services business, or agency environment.
- Strong understanding of public sector procurement frameworks and contract management.
- Experience working with central government departments, arms-length bodies, local government, or wider public sector organisations.
- Proven ability to manage complex stakeholder relationships at senior levels.
- Experience overseeing service delivery against contractual commitments and KPIs.
- Strong commercial awareness and contract negotiation skills.
- Excellent communication, relationship-building, and influencing abilities.
Desirable
- Experience working within Government Digital Service (GDS) environments.
- Knowledge of agile delivery methodologies.
- Experience managing multidisciplinary digital delivery teams.
- Familiarity with Digital Outcomes and Specialists (DOS), G-Cloud, and other government procurement frameworks.
Why Join Olive Jar Digital?
At Olive Jar Digital, we pride ourselves on building a culture where talented people can do their best work. We collaborate openly, value new ideas, and empower our teams to make a genuine impact. You'll join a growing consultancy delivering meaningful digital transformation projects across the public sector while working alongside experienced digital specialists who are passionate about creating services that make a difference. If you're an experienced consultancy professional who understands how to successfully manage public sector contracts, build lasting client relationships, and drive commercial success, we'd love to hear from you.
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Service Delivery Partner employer: Olive Jar Digital
Olive Jar Digital is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Westminster. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, alongside a competitive salary and flexible hybrid working arrangements. Join us to make a meaningful impact in the public sector while enjoying the unique advantages of working in one of the UK's most vibrant locations.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Partner
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with Government Digital Client Departments. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and think about how you can position yourself as a trusted partner. We want you to show them that you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice your consultative approach! Role-play scenarios where you identify client needs and propose tailored solutions. This will help you feel confident during interviews and demonstrate your strategic thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Service Delivery Partner
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Government Digital Client Departments. We want to see how your skills align with the role of Service Delivery Partner, so don’t hold back on showcasing relevant achievements!
Showcase Your Relationship Management Skills:Since building long-term relationships is key in this role, share examples of how you've successfully managed client accounts in the past. We love seeing real-life stories that demonstrate your ability to foster trust and collaboration.
Highlight Your Strategic Thinking:We’re looking for someone who can think strategically about service delivery. Include instances where you’ve identified opportunities for growth or improved service quality. This will show us you’re not just about meeting KPIs but also about driving continuous improvement.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Olive Jar Digital
✨Know Your Clients
Before the interview, research the company’s key clients and their needs. Understanding the specific challenges faced by Government Digital Client Departments will help you demonstrate your consultative approach and show that you can tailor solutions effectively.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've built and maintained long-term relationships with clients in the past. Highlight your ability to act as a trusted partner and how you’ve successfully managed client expectations and satisfaction.
✨Demonstrate Strategic Thinking
Be ready to discuss how you’ve identified opportunities for account expansion or service improvement in previous roles. Use specific metrics or KPIs to illustrate your impact and how you align client goals with business outcomes.
✨Prepare for Scenario Questions
Anticipate questions about handling service delivery challenges or contract negotiations. Think through your decision-making process and be prepared to explain how you would address potential risks while ensuring compliance with contractual obligations.
