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- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Join a leading IT services firm focused on innovation and client success.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Why this job: Be a key player in shaping client experiences and driving business success.
- Qualifications: Experience in account management and a knack for building strong client relationships.
- Other info: Dynamic role with opportunities for continuous improvement and strategic leadership.
The predicted salary is between 36000 - 60000 £ per year.
The Service Delivery Partner, with account management responsibilities, plays a critical role in ensuring the effective delivery of services to clients while fostering strong, strategic relationships. This position requires demonstrable experience working with Government Digital Client Departments, as well as the ability to adopt a consultative approach to understand client needs, deliver tailored solutions, and position the company as a trusted partner.
You will be accountable for overseeing service delivery performance, contract execution, and client satisfaction, while identifying opportunities for growth and continuous improvement. Working closely with internal teams, you will ensure that services are delivered to the highest standards, meet contractual obligations, and align with client objectives.
Working Pattern:
Hybrid – 3 days in the office, 2 days remote
Key Responsibilities (including but not limited to):
Client & Account Management
- Build and maintain long-term, trusted relationships with key clients.
- Act as the primary point of contact for client stakeholders.
- Identify opportunities for account expansion through upselling and cross-selling.
- Manage contract negotiations, renewals, and compliance with agreed terms.
Service Delivery Ownership
- Lead and line-manage the in-house professional services team to deliver contract commitments.
- Monitor service delivery performance against KPIs and contractual obligations.
- Ensure client objectives are consistently met while driving improvements in service quality.
- Oversee day-to-day delivery operations, ensuring risks and issues are addressed promptly.
Strategic Leadership
- Serve as a trusted partner to senior client stakeholders, providing consultative guidance.
- Collaborate with cross-functional teams to align client goals with company solutions.
- Conduct regular account and service performance reviews, presenting insights and recommendations.
- Drive continuous improvement initiatives to enhance efficiency, client satisfaction, and business outcomes.
- Customer focus and relationship management
- Strategic thinking and business acumen
- Decision-making and accountability
- Team collaboration and leadership
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Service Delivery Partner employer: Olive Jar Digital
Contact Detail:
Olive Jar Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Partner
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with Government Digital Client Departments. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and think about how you can position yourself as a trusted partner. We want you to show them that you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice your consultative approach! Role-play scenarios where you identify client needs and propose tailored solutions. This will help you feel confident during interviews and demonstrate your strategic thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Service Delivery Partner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Government Digital Client Departments. We want to see how your skills align with the role of Service Delivery Partner, so don’t hold back on showcasing relevant achievements!
Showcase Your Relationship Management Skills: Since building long-term relationships is key in this role, share examples of how you've successfully managed client accounts in the past. We love seeing real-life stories that demonstrate your ability to foster trust and collaboration.
Highlight Your Strategic Thinking: We’re looking for someone who can think strategically about service delivery. Include instances where you’ve identified opportunities for growth or improved service quality. This will show us you’re not just about meeting KPIs but also about driving continuous improvement.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Olive Jar Digital
✨Know Your Clients
Before the interview, research the company’s key clients and their needs. Understanding the specific challenges faced by Government Digital Client Departments will help you demonstrate your consultative approach and show that you can tailor solutions effectively.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've built and maintained long-term relationships with clients in the past. Highlight your ability to act as a trusted partner and how you’ve successfully managed client expectations and satisfaction.
✨Demonstrate Strategic Thinking
Be ready to discuss how you’ve identified opportunities for account expansion or service improvement in previous roles. Use specific metrics or KPIs to illustrate your impact and how you align client goals with business outcomes.
✨Prepare for Scenario Questions
Anticipate questions about handling service delivery challenges or contract negotiations. Think through your decision-making process and be prepared to explain how you would address potential risks while ensuring compliance with contractual obligations.
