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- Tasks: Lead user research to shape high-quality digital services and improve user experiences.
- Company: Join Olive Jar Digital, a fast-growing and award-winning digital consultancy.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by advocating for user-centred design in exciting projects.
- Qualifications: Experience in user research and strong communication skills are essential.
- Other info: Collaborate with diverse teams in a dynamic, fast-paced environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the User Researcher role at Olive Jar Digital. As a member of our Professional Services team, you will work closely with multidisciplinary colleagues to plan, conduct, and analyse user research that informs the design and delivery of highâquality digital services. You will play a critical role in understanding user behaviours, identifying pain points, and ensuring that solutions are grounded in evidence. With a strong commitment to userâcentred design and continuous improvement, you will help shape meaningful digital transformation for our clients.
Employment type: Fullâtime, Fixedâterm contract (12 months). Location: Remote across the UK.
Responsibilities:
- Lead user research activities across the full project lifecycle, from discovery through to live service optimisation.
- Plan and conduct qualitative and quantitative research using a range of appropriate methods (e.g., interviews, usability testing, surveys, observations, diary studies).
- Identify and recruit representative users, ensuring ethical and inclusive research practices.
- Analyse research findings, synthesise insights, and translate them into clear, actionable recommendations for delivery teams.
- Work collaboratively with designers, product managers, developers, and stakeholders to ensure research insights directly shape service design and decisionâmaking.
- Create and maintain user personas, journey maps, service maps, and other artefacts that communicate user needs and behaviours.
- Advocate for userâcentred design, accessibility, and evidenceâbased decisionâmaking throughout all stages of delivery.
- Contribute to continuous discovery practices and help teams iterate services based on research insights and usability testing outcomes.
- Ensure all research activities adhere to relevant ethical, privacy, and accessibility standards.
Skills and Experience:
- Proven experience conducting user research within multiâdisciplinary digital delivery teams, ideally in complex or largeâscale environments.
- Strong knowledge of userâcentred design principles and experience applying them to digital products and services.
- Experience selecting and applying the most appropriate research methods to meet project objectives and constraints.
- Ability to analyse complex qualitative and quantitative data and present insights in a compelling and accessible way.
- Familiarity with iterative, agile, or scaled agile delivery methodologies.
- Strong communication and facilitation skills, capable of engaging confidently with strategic stakeholders and supporting evidenceâbased decisionâmaking.
- Experience mapping user journeys, service processes, and behavioural patterns to support service design and improvement.
- Ability to work independently, manage multiple research activities simultaneously, and operate in fastâpaced delivery environments.
About Us: Olive Jar Digital is one of the UK's fastestâgrowing, awardâwinning digital consultancies. We specialise in managed digital delivery services and providing expert talent to enhance and support our clients' teams. We work across a range of industries, including public sector organisations, healthcare, and private sector clients, delivering solutions that meet real user needs and drive meaningful impact.
User Researcher in London employer: Olive Jar Digital
Contact Detail:
Olive Jar Digital Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land User Researcher in London
â¨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend webinars, and join relevant online communities. The more connections we make, the better our chances of landing that User Researcher role.
â¨Tip Number 2
Show off your skills! Create a portfolio showcasing your user research projects, methodologies, and insights. This will help us stand out and demonstrate our expertise when chatting with potential employers.
â¨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to user research. We should be ready to discuss our approach to user-centred design and how we've tackled challenges in past projects.
â¨Tip Number 4
Don't forget to apply through our website! Itâs the best way to ensure our application gets noticed. Plus, it shows we're genuinely interested in joining Olive Jar Digital and contributing to their amazing team.
We think you need these skills to ace User Researcher in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience with user research methods and how you've applied user-centred design principles in past projects. We want to see how you can bring your unique skills to our team!
Showcase Your Research Skills: In your application, be sure to mention specific research methods you've used, like interviews or usability testing. We love seeing concrete examples of how you've gathered insights and made recommendations based on your findings. This will help us understand your approach to user research.
Communicate Clearly: When writing your application, keep it clear and concise. Use straightforward language to explain your experiences and insights. Remember, we value strong communication skills, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows your enthusiasm for joining Olive Jar Digital!
How to prepare for a job interview at Olive Jar Digital
â¨Know Your User Research Methods
Familiarise yourself with various user research methods like interviews, usability testing, and surveys. Be ready to discuss which methods you would choose for different scenarios and why they are effective in gathering user insights.
â¨Showcase Your Analytical Skills
Prepare to demonstrate how you've analysed complex data in the past. Bring examples of how you've synthesised findings into actionable recommendations, as this will show your ability to translate research into impactful design decisions.
â¨Emphasise Collaboration
Since you'll be working closely with multidisciplinary teams, highlight your experience collaborating with designers, developers, and stakeholders. Share specific examples of how your research has influenced service design and decision-making.
â¨Advocate for User-Centred Design
Be prepared to discuss your commitment to user-centred design principles. Talk about how you've ensured ethical and inclusive research practices in your previous roles, and how you plan to advocate for these values at Olive Jar Digital.
