At a Glance
- Tasks: Lead key client relationships and drive exceptional outcomes in the public sector.
- Company: Join Olive Jar Digital, a dynamic consultancy in London's Soho.
- Benefits: Enjoy a competitive salary, hybrid working, and perks like gym membership and healthcare.
- Other info: Collaborate with talented professionals and shape the future of digital delivery.
- Why this job: Make a real impact on public sector projects while growing your career.
- Qualifications: Experience with UK government and strong stakeholder management skills required.
The predicted salary is between 65000 - 75000 £ per year.
Customer Success Partner - Public Sector
Salary: £65,000-£75,000 depending on experience
Are you an experienced public sector professional with a strong understanding of digital delivery, client relationships and commercial management?
We're Olive Jar Digital, a growing digital consultancy based in the heart of London's Soho.
We design and deliver digital services that solve complex problems and improve outcomes for users, working with organisations across the public sector.
We're looking for a Customer Success Partner to take ownership of key client relationships, helping us strengthen existing partnerships, identify new opportunities and ensure we continue to deliver exceptional outcomes for our clients.
This is more than a traditional account management role.
We're looking for someone who understands the realities of working within government and can confidently operate across client relationships, service delivery, commercial management and stakeholder engagement.
The Role
As the Customer Success Partner, you'll be a senior relationship owner for a portfolio of public sector clients.
You'll build trusted relationships with senior stakeholders, understand client priorities and work closely with our delivery and leadership teams to ensure we continue to provide the right solutions.
You'll also play an important role in identifying opportunities to grow our accounts, supporting new business and ensuring our client relationships develop for the long term.
- What you'll be doing
- Client Leadership: Own and develop relationships with key public sector clients, acting as a trusted senior point of contact.
- Stakeholder Management: Build strong relationships across senior stakeholders, delivery teams, procurement, commercial and technology functions.
- SOW Management: Lead and support the development, review and negotiation of Statements of Work (SOWs), ensuring scope, deliverables, timelines, resources and commercial terms are clearly defined.
- Contract Management: Own contract governance, renewals, extensions, variations and commercial discussions, ensuring engagements remain aligned with contractual commitments.
- Commercial Management: Take ownership of budgets, forecasting, financial performance and commercial relationships across your client portfolio.
- Account Growth: Identify opportunities to expand existing relationships, introduce new services and support business development activity.
- Service Delivery: Work closely with delivery teams to ensure projects and services meet agreed outcomes, KPIs, SLAs and contractual commitments.
- Strategic Account Planning: Understand client priorities and develop account plans that support long-term growth and partnership.
- Governance & Risk: Lead client reviews, manage escalations and identify commercial, contractual and delivery risks before they become issues.
- Internal Collaboration: Work closely with delivery, recruitment, commercial and leadership teams to ensure we deliver a joined-up client experience.
What We're Looking For
We're looking for someone who understands the UK government digital environment and has experience managing complex stakeholders, relationships, budgets and contractual engagements.
Essential Experience
- Proven experience working with GOV. UK / UK Government departments or public sector organisations.
- Strong understanding of government stakeholders, ways of working and the digital delivery environment.
- Demonstrable experience managing senior stakeholder relationships.
- Experience managing SOWs, contracts, contract variations, extensions and renewals.
- Experience managing budgets, forecasting and commercial relationships.
- Ability to understand and manage scope, deliverables, timelines and contractual obligations.
- Strong communication, influencing and relationship-building skills.
- Ability to balance client needs with commercial and operational priorities.
- Your background could include
You may have worked within a government department, for example as a Product Manager or Service Manager, managing stakeholders, relationships, budgets and delivery.
- Bonus points for
- Experience working within a GDS environment.
- Experience working with multidisciplinary digital teams.
- Knowledge of agile delivery methodologies.
- Experience with frameworks such as Digital Outcomes and Specialists (DOS) or G-Cloud.
- Previous experience within a digital consultancy, professional services or agency environment.
- The Package
- £65,000-£75,000 salary, depending on experience
- Hybrid working - 3 days a week in our Soho office and 2 days remotely
- Pension
- Healthcare scheme
- Electric car scheme
- Gym membership
Why Olive Jar Digital?
Why Olive Jar Digital?
At Olive Jar Digital, we believe talented people do their best work when they have the freedom to make an impact.
You'll join a growing digital consultancy working on meaningful public sector projects alongside experienced digital specialists.
This is an opportunity to play a key role in shaping our client relationships, growing our public sector partnerships and helping Olive Jar continue to build a strong reputation within the government digital space.
If you have genuine GOV.
UK experience and are looking for a senior client-facing role where you can combine stakeholder management, commercial responsibility and digital delivery, we'd love to hear from you.
Customer Success Partner - Public Sector employer: Olive Jar Digital
Olive Jar Digital is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Westminster. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, alongside a competitive salary and flexible hybrid working arrangements. Join us to make a meaningful impact in the public sector while enjoying the unique advantages of working in one of the UK's most vibrant locations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Partner - Public Sector
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Olive Jar Digital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Olive Jar Digital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Partner - Public Sector
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Olive Jar Digital:Your cover letter is your chance to shine! Tell us why you want to work at Olive Jar Digital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Olive Jar Digital!
How to prepare for a job interview at Olive Jar Digital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
