Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Champion digital transformation and build lasting partnerships with clients.
- Company: Join Olive Jar Digital, one of the UK's fastest growing digital consultancies.
- Benefits: Up to £60,000 salary, hybrid working, and a focus on professional growth.
- Other info: Be part of an inclusive team that values innovation and collaboration.
- Why this job: Make a real impact by delivering innovative digital services and fostering client relationships.
- Qualifications: Exceptional customer focus, strategic thinking, and strong relationship management skills.
The predicted salary is between 50000 - 60000 £ per year.
Are you ready to champion digital transformation and build lasting partnerships? At Olive Jar Digital, we are passionate about enabling innovative and intuitive digital services that truly satisfy user needs. As one of the UK’s fastest growing, award-winning digital consultancies, we specialise in delivering impactful solutions across both the public and private sectors. We are looking for a dynamic and strategic Customer Success Partner to join our collaborative team and play a pivotal role in our continued success.
About the Role
As our Customer Success Partner, you will be at the heart of our client relationships. You will blend account management expertise with a genuine passion for service excellence. You will play a critical role in ensuring the effective delivery of our services while fostering strong and strategic partnerships. This position is perfect for someone with demonstrable experience working with Government Digital Client Departments. If you thrive on adopting a consultative approach to truly understand client needs, delivering tailored solutions, and positioning your company as a trusted partner, this is the opportunity for you. You will take ownership of service delivery performance, contract execution, and overall client satisfaction. By identifying opportunities for growth and championing continuous improvement, you will help our clients and Olive Jar Digital reach new heights. Working closely with our talented internal agile teams, you will ensure that our services are delivered to the highest standards, meet all contractual obligations, and perfectly align with the strategic objectives of our clients.
Working Pattern: Hybrid working with 3 days a week at our new London office based in Piccadilly and 2 days remote
Salary: Up to £60,000 depending on experience
What You Will Do
- Client and Account Management
- Build Lasting Partnerships: Cultivate and maintain long term, trusted relationships with key client stakeholders.
- Be the Expert: Act as the primary point of contact and a trusted advisor for your clients.
- Drive Growth: Proactively identify opportunities for account expansion through strategic upselling and cross selling.
- Commercial Ownership: Manage contract negotiations and renewals while ensuring compliance with agreed terms.
- Lead with Impact: Lead and line manage our brilliant internal professional services team to deliver on contract commitments.
- Ensure Excellence: Monitor service delivery performance against KPIs and contractual obligations to ensure we always hit the mark.
- Exceed Expectations: Ensure client objectives are consistently met while continuously driving improvements in service quality.
- Operational Oversight: Oversee daily delivery operations to ensure any risks and issues are addressed promptly and effectively.
- Consultative Guidance: Serve as a trusted partner to senior client stakeholders by providing insightful and consultative guidance.
- Collaborative Alignment: Work seamlessly with multidisciplinary teams to align client goals with the innovative solutions at Olive Jar Digital.
- Insightful Reviews: Conduct regular account and service performance reviews to present valuable insights and actionable recommendations.
- Continuous Improvement: Drive initiatives that enhance operational efficiency, boost client satisfaction, and deliver outstanding business outcomes.
What You Will Bring
- Exceptional customer focus and relationship management skills.
- Strong strategic thinking and sharp business acumen.
- A relentless process improvement mindset.
- Confident decision making and a strong sense of accountability.
- Outstanding team collaboration and leadership abilities.
Why Olive Jar Digital?
We are proud of the OJ team. We work hard, play hard, and encourage everyone to have a say, share ideas, and lead with innovation. We value the unique attributes every team member brings and are dedicated to your professional growth. Join us to be part of a proudly inclusive organisation that collaborates seamlessly to translate complex pain points into meaningful and usable services. Ready to make an impact? Apply today and help us shape the future of digital services!
Customer Success Partner employer: Olive Jar Digital
Contact Detail:
Olive Jar Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Partner
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your passion for customer success! When you get the chance to chat with potential employers, make sure to highlight your enthusiasm for helping clients achieve their goals. Share specific examples of how you've made a difference in past roles.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their needs and challenges, and think about how you can contribute to their success. This will help you stand out as a candidate who truly gets what they’re all about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Olive Jar Digital. Let’s shape the future of digital services together!
We think you need these skills to ace Customer Success Partner
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for digital transformation shine through! We want to see how your passion aligns with our mission at Olive Jar Digital. Share specific examples of how you've championed service excellence in the past.
Tailor Your Experience: Make sure to highlight your experience with Government Digital Client Departments. We’re looking for someone who understands the unique challenges and opportunities in this space, so be specific about your relevant skills and achievements.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Success Partner role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Olive Jar Digital
✨Know Your Client
Before the interview, dive deep into Olive Jar Digital's client base and their needs. Understanding the specific challenges faced by Government Digital Client Departments will help you demonstrate your consultative approach and show that you're ready to build those lasting partnerships.
✨Showcase Your Success Stories
Prepare to share specific examples of how you've successfully managed client relationships in the past. Highlight instances where you've driven growth through upselling or cross-selling, as this aligns perfectly with the role's focus on commercial ownership and service delivery excellence.
✨Emphasise Team Collaboration
Since this role involves working closely with internal teams, be ready to discuss how you've effectively collaborated with multidisciplinary teams in previous positions. Share examples that illustrate your leadership abilities and how you’ve aligned team efforts with client goals.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company’s mission. Inquire about their current projects, challenges they face in service delivery, and how they measure client satisfaction. This shows your genuine interest and strategic thinking.