At a Glance
- Tasks: Manage strategic client relationships and oversee service delivery for public sector accounts.
- Company: Join Olive Jar Digital, a fast-growing digital consultancy making a real impact.
- Benefits: Hybrid working, competitive salary, and a culture that values your ideas.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Be part of meaningful digital transformation projects that improve public services.
- Qualifications: Experience in managing public sector accounts and strong relationship-building skills.
The predicted salary is between 60000 - 60000 £ per year.
Are you an experienced digital consultancy professional with a proven track record of managing public sector contracts and client relationships? At Olive Jar Digital, we design and deliver innovative digital services that solve complex problems and improve outcomes for users. As one of the UK's fastest-growing digital consultancies, we partner with public sector organisations to deliver meaningful digital transformation.
We are seeking an experienced Client Partner to take ownership of our strategic client relationships, contract performance, and service delivery across a portfolio of public sector accounts. This is not a traditional account management role. We are looking for someone who understands the realities of delivering consultancy services into government departments and public sector organisations, has worked agency-side within a digital consultancy, and can confidently manage commercial, contractual, and operational relationships while driving client satisfaction and business growth.
About the Role
As Client Partner, you will act as the senior relationship owner for a portfolio of public sector clients. You will be responsible for ensuring contractual commitments are delivered, commercial opportunities are maximised, and client relationships continue to grow and strengthen. You will work closely with delivery teams, practice leads, and senior stakeholders to ensure services are delivered effectively, risks are managed proactively, and Olive Jar Digital remains a trusted partner to our clients.
The successful candidate will have extensive experience managing government or wider public sector accounts from within a digital consultancy, professional services organisation, or agency environment.
Working Pattern: Hybrid – 3 days per week in our London office (Piccadilly), 2 days remote
Salary: Up to £60,000 depending on experience
Key Responsibilities
- Own and manage strategic client relationships across a portfolio of public sector accounts.
- Act as the primary commercial and contractual contact for clients.
- Lead contract governance, renewals, extensions, and commercial negotiations.
- Ensure compliance with contractual obligations and service commitments.
- Build trusted relationships with senior stakeholders and procurement teams.
- Identify opportunities for account growth, contract expansion, and additional service offerings.
Service Delivery Oversight
- Work closely with delivery and leadership teams to ensure successful contract delivery.
- Monitor performance against KPIs, SLAs, and contractual commitments.
- Facilitate governance meetings, service reviews, and reporting activities.
- Manage risks, issues, and escalations to successful resolution.
- Ensure clients receive a consistently high-quality service experience.
Commercial & Strategic Leadership
- Support revenue retention and growth across existing accounts.
- Drive account planning and long-term client engagement strategies.
- Provide insight into client priorities, procurement opportunities, and market trends.
- Collaborate with internal teams to align service delivery with client objectives.
- Champion continuous improvement across client management and service operations.
What We're Looking For
Essential Experience
- Significant experience managing public sector client accounts within a digital consultancy, technology consultancy, professional services business, or agency environment.
- Strong understanding of public sector procurement frameworks and contract management.
- Experience working with central government departments, arms‑length bodies, local government, or wider public sector organisations.
- Proven ability to manage complex stakeholder relationships at senior levels.
- Experience overseeing service delivery against contractual commitments and KPIs.
- Strong commercial awareness and contract negotiation skills.
- Excellent communication, relationship-building, and influencing abilities.
Desirable
- Experience working within Government Digital Service (GDS) environments.
- Knowledge of agile delivery methodologies.
- Experience managing multidisciplinary digital delivery teams.
- Familiarity with Digital Outcomes and Specialists (DOS), G-Cloud, and other government procurement frameworks.
Why Join Olive Jar Digital?
At Olive Jar Digital, we pride ourselves on building a culture where talented people can do their best work. We collaborate openly, value new ideas, and empower our teams to make a genuine impact. You’ll join a growing consultancy delivering meaningful digital transformation projects across the public sector while working alongside experienced digital specialists who are passionate about creating services that make a difference. If you're an experienced consultancy professional who understands how to successfully manage public sector contracts, build lasting client relationships, and drive commercial success, we'd love to hear from you.
Client Partner in City of Westminster employer: Olive Jar Digital
Olive Jar Digital is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to make a meaningful impact in the public sector. With a focus on professional growth, we offer extensive opportunities for career development while working alongside passionate digital specialists in our vibrant London office. Join us to be part of a fast-growing consultancy that values your expertise and commitment to delivering transformative digital services.
StudySmarter Expert Advice🤫
We think this is how you could land Client Partner in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Olive Jar Digital and understand their values and projects. Think about how your experience aligns with their needs, especially in managing public sector accounts. Practice common interview questions and have your own ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Client Partner position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Olive Jar Digital and being part of our mission to deliver meaningful digital transformation.
We think you need these skills to ace Client Partner in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Partner role. Highlight your experience with public sector contracts and client relationships, as this is what we’re really looking for!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve successfully managed client accounts or driven growth in previous roles. We love seeing tangible results!
Be Authentic:Let your personality shine through in your application. We value genuine connections and want to get a sense of who you are beyond your professional experience.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Olive Jar Digital
✨Know Your Public Sector Inside Out
Make sure you brush up on the specific public sector organisations you'll be working with. Understand their procurement frameworks, key challenges, and how your experience aligns with their needs. This will show that you're not just familiar with the industry but are genuinely invested in their success.
✨Demonstrate Your Relationship-Building Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight instances where you've navigated complex stakeholder dynamics or turned around challenging situations. This will help illustrate your ability to build trust and rapport, which is crucial for a Client Partner role.
✨Showcase Your Commercial Acumen
Be ready to discuss your experience with contract negotiations and managing commercial relationships. Think of specific examples where you've maximised opportunities or improved service delivery. This will demonstrate your understanding of the commercial landscape and your ability to drive growth.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, such as managing risks or ensuring compliance with contractual obligations. Practise articulating your thought process and decision-making strategies. This will help you convey your strategic thinking and problem-solving skills effectively.
