Location: Head Office / Remote Department: Marketing & Communications Reports to: Marketing Director / COO Contract: Full-time
Job Purpose
The Communications Officer will be responsible for developing and delivering effective communication strategies that strengthen engagement with schools, clients, parents, students, employees, and the wider community. The role will support both internal and external communications, helping to promote the company's school catering services, enhance customer satisfaction, and maintain a positive brand reputation. Crucially, the role will also support business performance by improving awareness, increasing engagement with our offer, and contributing to increased meal uptake and client retention.
Key Responsibilities
Internal Communications
- Develop and implement internal communication plans to keep employees informed, engaged, and aligned with company objectives.
- Create and distribute internal newsletters, updates, announcements, and staff communications.
- Support communication of company initiatives, operational changes, training programmes, and employee recognition activities.
- Work closely with operational teams to ensure consistent messaging across the business.
Client Communications
- Build and maintain strong communication channels with school clients and key stakeholders.
- Produce client-facing communications including service updates, menu launches, promotional campaigns, and reports.
- Support client retention by ensuring communications are timely, professional, and responsive.
- Assist
