Company Bio
Olilo's mission is to provide lightning-fast, reliable internet service with transparent pricing, exceptional support, and a genuine commitment to customer satisfaction. They're not just another ISP - They're the ISP that actually understands technology and cares about customer experiences.
They stand for:
• Customer First – They put their customers at the heart of everything they do. Their customers’ satisfaction is their success.
• Transparency – They have no hidden fees or surprises. They show customers exactly what they are paying for and why.
• Innovation – They are constantly pushing the boundaries of what is possible in UK telecommunications.
• Community – They are building more than just a network; they are building a community of tech enthusiasts.
"We don't care about the shape of your CV. We care whether you can take something messy and make it better. Whether you can explain a tricky thing to a non-technical customer without making them feel small. Whether you can push back when we're wrong.
If you've built something you're proud of - a homelab, an open source tool, a community project, a clever side hustle - we'd love to hear about it. That counts for more than a credential."
Description
The successful candidate will support Olilo's Customer Experience team by:
• Responding to member enquiries via email, live chat and phone
• Assisting with broadband orders and installations, troubleshooting broadband and Wi-Fi issues
• Updating customer accounts, supporting billing and provisioning
• Working alongside our technical team to resolve faults
• Maintaining accurate records
• Helping deliver an outstanding experience to every member while developing technical and customer service skills
Requirements
Olilo are looking for someone with:
• A positive attitude
• Excellent communication skills
• A willingness to learn and a genuine passion for helping people
• Previous experience isn’t required, as full training will be provided
• A driving licence isn’t required
Educational Requirements
• We care far more about curiosity, reliability and enthusiasm than exam results
• Basic English and Maths skills are desirable to support the apprenticeship, but we’re looking for potential, not perfection
Additional Info
• 28 days annual leave (including bank holidays)
• Free Olilo broadband (subject to service availability)
• Company laptop
• Free on-site parking
• Casual dress
• Flexible working where appropriate
• Ongoing training and mentoring
• Nationally recognised apprenticeship qualification
• Real responsibility from day one
• Clear progression opportunities into permanent roles
• Regular team socials
• The opportunity to help shape one of the UK’s fastest-growing independent broadband providers
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