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For Companies At a Glance
- Tasks: Drive client success and retention while managing key relationships post-sale.
- Company: Join OLI, a leader in chemistry solutions transforming industrial decision-making.
- Benefits: Competitive salary, incentive-based compensation, and a collaborative work environment.
- Why this job: Be a vital part of a growing team impacting global industries with innovative technology.
- Qualifications: 5+ years in Client Success or Account Management; strong relationship management skills.
- Other info: Diverse and inclusive workplace with clear career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join Our Innovative Team
At OLI, we’re transforming the future of chemistry modeling and industrial decision-making. Our mission goes beyond developing powerful software; we enable our customers to extract real, measurable business value from complex chemical and operational data. As part of our Commercial team, the Client Success Executive plays a critical role in ensuring our clients realize the full value of OLI’s solutions while building long-term, trusted partnerships across global industries.
We are seeking a Client Success Executive who thrives at the intersection of customer outcomes, commercial ownership, and cross-functional leadership. This role is ideal for someone who is passionate about retention, growth, and delivering a best-in-class client experience post-sale.
Your Role:
The Client Success Executive is accountable for retention, expansion, and customer value realization across an assigned portfolio of OLI clients. This role owns the commercial post-sale relationship, ensuring clients achieve measurable outcomes from OLI's solutions while driving renewals, expansion revenue, and long-term account health. The CSE operates as the primary client relationship owner post-sale, coordinating across the Commercial Teams, Technical Consulting, Support, and Product to deliver consistent, high-impact client experience.
About OLI
Leaders in Chemistry Solutions, OLI stands as a beacon in the industrial software landscape, mastering complex chemical phenomena. Our advanced process modeling and chemistry simulation solutions are trusted in over 35 countries by more than 500 enterprises and academic institutions to improve asset reliability, sustainability, and operational performance.
At OLI, innovation and customer impact drive everything we do. Our investments in cloud-based analytics, real-time chemistry insights, and automated modeling technologies continue to set new standards for industrial digital transformation.
Why You’re Vital to Our Mission
As a Client Success Executive, you are central to OLI’s long-term growth and customer trust. Your leadership ensures that commercial commitments translate into realized value for our clients. By proactively managing account health, identifying growth opportunities, and guiding strategic conversations with client stakeholders, you help position OLI as a long-term partner, not just a software provider.
Your ability to balance retention, expansion, and customer advocacy will directly influence OLI’s revenue stability, reputation, and customer satisfaction.
Your Key Responsibilities Will Include:
- Retention & Renewal Ownership (Primary KPI)
- Own gross revenue retention (GRR) for assigned accounts
- Lead all renewal activities, including forecasting, pricing coordination, and contract discussions
- Proactively identify and mitigate churn risk through early engagement and issue escalation
- Maintain accurate renewal pipelines and documentation within CRM
- Expansion & Net Revenue Growth
- Drive net revenue retention (NRR) through upsell, cross-sell, and scope expansion
- Identify expansion opportunities based on client usage, outcomes, and maturity
- Partner with Sales on opportunity qualification, positioning, and closing
- Maintain and execute account growth plans aligned with client business objectives
- Client Adoption & Value Realization
- Ensure clients achieve documented business outcomes tied to OLI’s solutions
- Monitor adoption, usage trends, and key success milestones
- Lead Quarterly and Executive Business Reviews (QBRs/EBRs) focused on value delivered, ROI, and roadmap alignment
- Drive adoption of new features, modules, and capabilities where applicable
- Account Health & Risk Management
- Own and maintain account health scores across assigned accounts
- Proactively identify risk signals and execute mitigation plans
- Serve as the primary escalation owner for commercial and relationship issues
- Ensure consistent, documented client health assessments
- Forecasting, Reporting & Data Integrity
- Maintain accurate CRM data for renewals, expansions, and account health
- Provide reliable retention and growth forecasts to leadership
- Contribute to weekly, monthly, and quarterly Client Success reporting
- Cross-Functional Client Leadership
- Act as the voice of the customer across Product, Support, Consulting, and other OLI teams
- Ensure alignment between commercial commitments and delivery execution
- Coordinate internal resources to resolve issues and maximize client value
We’re Looking For:
Required Qualifications
- A strong educational and/or practical background in the application of chemical engineering and chemistry principles to industrial process modeling and simulation, a plus
- 5+ years of experience in Client Success, Account Management, or post-sale commercial roles
- Proven ownership of renewals and expansion in B2B SaaS or industrial software environments
- Strong executive presence with the ability to manage senior client stakeholders
- Experience managing complex, multi-year enterprise client relationships
Education
Bachelor's degree or advanced diploma in business, Engineering, Computer Science, or a related field required (or equivalent professional experience). Advanced degrees and industry-relevant certifications are a plus.
Preferred Qualifications
- Experience with industrial software, engineering, energy, chemicals, or technical platforms
- Familiarity with value-based selling and outcome-driven success models
- Experience working in global, matrixed organizations
- Experience supporting industrial asset owners in industries such as oil and gas, power generation, water, mining, or related sectors
- Experience selling to highly technical engineering users, managers and leaders as well as enterprise IT departments and Line of Business stakeholders
- Experience in selling asset and process modeling and simulation software to industrial, capital-intensive businesses; experience for companies such as AspenTech, Aveva, Honeywell, Emerson, KBC, AutoCAD, Bentley, etc. is desirable.
These are not required, but signal strong fit:
- Customer Success certifications (e.g., Gainsight, Success HACKER, TSIA)
- Value-based or consultative selling (e.g., MEDDICC, Challenger, SPIN)
- Project or delivery literacy (e.g., PMP, Agile fundamentals)
- CRM proficiency (Salesforce, Velaris or equivalent)
Success Profile
A successful Client Success Executive at OLI:
- Consistently achieves or exceeds GRR and NRR targets
- Maintains high forecast accuracy and clean, reliable CRM data
- Proactively manages risk rather than reacting to churn
- Is trusted by clients as a strategic partner, not just a vendor
- Operates with strong commercial discipline and customer-first judgment
We’re Offering
- An opportunity to play a key role in a growing, global commercial organization
- A collaborative, cross-functional environment where your impact is visible and valued
- Competitive compensation package, including incentive-based components
- The opportunity to work with industry-leading technology and global clients
Equal Opportunity Employer
OLI is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Applicants will be evaluated through a structured, rubric-based interview process to ensure consistency and fairness. OLI supports equitable career progression, with advancement guided by clear evaluation criteria and regular performance conversations.
Client Success Executive employer: Oli
Contact Detail:
Oli Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Executive
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OLI on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding OLI's products and how they impact clients. Show us that you’re not just interested in the role but also passionate about helping clients succeed with our solutions.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with the Client Success Executive role. Highlight your past successes in retention and growth to show us you’re the right fit.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re genuinely interested in joining the OLI team.
We think you need these skills to ace Client Success Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client success and account management. Use keywords from the job description to show that you understand what we’re looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven retention and growth in previous roles. We love seeing measurable outcomes, so include numbers where possible!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s passionate about client success, so don’t be afraid to express why you’re excited about this role and our mission at OLI.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role you’re interested in!
How to prepare for a job interview at Oli
✨Know Your Chemistry
Brush up on your knowledge of chemical engineering and industrial process modelling. Be ready to discuss how your background aligns with OLI's mission and how you can help clients achieve measurable outcomes using their solutions.
✨Showcase Client Success Experience
Prepare specific examples from your past roles where you've successfully managed client relationships, driven renewals, or identified growth opportunities. Highlight your ability to balance retention and expansion while ensuring a best-in-class client experience.
✨Understand the Role of a CSE
Familiarise yourself with the key responsibilities of a Client Success Executive at OLI. Be prepared to discuss how you would proactively manage account health, mitigate churn risk, and lead strategic conversations with client stakeholders.
✨Demonstrate Cross-Functional Leadership
Think about how you can act as the voice of the customer across different teams. Be ready to share examples of how you've coordinated resources in the past to resolve issues and maximise client value, showcasing your collaborative spirit.
