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For Companies At a Glance
- Tasks: Drive client success and retention while managing relationships with global clients.
- Company: Join OLI, a leader in chemistry solutions transforming industrial decision-making.
- Benefits: Competitive salary, incentive-based compensation, and a collaborative work environment.
- Why this job: Be a key player in client success and make a real impact on business outcomes.
- Qualifications: 5+ years in Client Success or Account Management, with a background in chemical engineering preferred.
- Other info: Diverse and inclusive workplace with clear career progression opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join Our Innovative Team at OLI, where we are transforming the future of chemistry modeling and industrial decision-making. Our mission goes beyond developing powerful software; we enable our customers to extract real, measurable business value from complex chemical and operational data. As part of our Commercial team, the Client Success Executive plays a critical role in ensuring our clients realize the full value of OLI's solutions while building longâterm, trusted partnerships across global industries.
We are seeking a Client Success Executive who thrives at the intersection of customer outcomes, commercial ownership, and crossâfunctional leadership. This role is ideal for someone who is passionate about retention, growth, and delivering a bestâinâclass client experience postâsale.
Your Role:
The Client Success Executive is accountable for retention, expansion, and customer value realization across an assigned portfolio of OLI clients. This role owns the commercial postâsale relationship, ensuring clients achieve measurable outcomes from OLI's solutions while driving renewals, expansion revenue, and longâterm account health. The CSE operates as the primary client relationship owner post-sale, coordinating across the Commercial Teams, Technical Consulting, Support, and Product to deliver a consistent, highâimpact client experience.
About OLI: Leaders in Chemistry Solutions, OLI stands as a beacon in the industrial software landscape, mastering complex chemical phenomena. Our advanced process modeling and chemistry simulation solutions are trusted in over 35 countries by more than 500 enterprises and academic institutions to improve asset reliability, sustainability, and operational performance. At OLI, innovation and customer impact drive everything we do. Our investments in cloudâbased analytics, realâtime chemistry insights, and automated modeling technologies continue to set new standards for industrial digital transformation.
Why Youâre Vital to Our Mission: As a Client Success Executive, you are central to OLI's longâterm growth and customer trust. Your leadership ensures that commercial commitments translate into realized value for our clients. By proactively managing account health, identifying growth opportunities, and guiding strategic conversations with client stakeholders, you help position OLI as a longâterm partner, not just a software provider. Your ability to balance retention, expansion, and customer advocacy will directly influence OLI's revenue stability, reputation, and customer satisfaction.
Your Key Responsibilities Will Include:
- Retention & Renewal Ownership (Primary KPI)
- Own gross revenue retention (GRR) for assigned accounts
- Lead all renewal activities, including forecasting, pricing coordination, and contract discussions
- Proactively identify and mitigate churn risk through early engagement and issue escalation
- Maintain accurate renewal pipelines and documentation within CRM
- Expansion & Net Revenue Growth
- Drive net revenue retention (NRR) through upsell, crossâsell, and scope expansion
- Identify expansion opportunities based on client usage, outcomes, and maturity
- Partner with Sales on opportunity qualification, positioning, and closing
- Maintain and execute account growth plans aligned with client business objectives
- Client Adoption & Value Realization
- Ensure clients achieve documented business outcomes tied to OLI's solutions
- Monitor adoption, usage trends, and key success milestones
- Lead Quarterly and Executive Business Reviews (QBRs/EBRs) focused on value delivered, ROI, and roadmap alignment
- Drive adoption of new features, modules, and capabilities where applicable
- Account Health & Risk Management
- Own and maintain account health scores across assigned accounts
- Proactively identify risk signals and execute mitigation plans
- Serve as the primary escalation owner for commercial and relationship issues
- Ensure consistent, documented client health assessments
- Forecasting, Reporting & Data Integrity
- Maintain accurate CRM data for renewals, expansions, and account health
- Provide reliable retention and growth forecasts to leadership
- Contribute to weekly, monthly, and quarterly Client Success reporting
- Cross-Functional Client Leadership
- Act as the voice of the customer across Product, Support, Consulting, and other OLI teams
- Ensure alignment between commercial commitments and delivery execution
- Coordinate internal resources to resolve issues and maximize client value
Weâre Looking For:
Required Qualifications:
- A strong educational and/or practical background in the application of chemical engineering and chemistry principles to industrial process modeling and simulation, a plus
- 5+ years of experience in Client Success, Account Management, or postâsale commercial roles
- Proven ownership of renewals and expansion in B2B SaaS or industrial software environments
- Strong executive presence with the ability to manage senior client stakeholders
- Experience managing complex, multiâyear enterprise client relationships
Education:
- Bachelor's degree or advanced diploma in business, Engineering, Computer Science, or a related field required (or equivalent professional experience). Advanced degrees and industryârelevant certifications are a plus.
Preferred Qualifications:
- Experience with industrial software, engineering, energy, chemicals, or technical platforms
- Familiarity with valueâbased selling and outcomeâdriven success models
- Experience working in global, matrixed organizations
- Experience supporting industrial asset owners in industries such as oil and gas, power generation, water, mining, or related sectors
- Experience selling to highly technical engineering users, managers and leaders as well as enterprise IT departments and Line of Business stakeholders
- Experience in selling asset and process modeling and simulation software to industrial, capitalâintensive businesses; experience for companies such as Aspentech, Aveva, Honeywell, Emerson, KBC, AutoCAD, Bentley, etc. is desirable.
These are not required, but signal strong fit:
- Customer Success certifications (e.g., Gainsight, Success HACKER, TSIA)
- Valueâbased or consultative selling (e.g., MEDDICC, Challenger, SPIN)
- Project or delivery literacy (e.g., PMP, Agile fundamentals)
- CRM proficiency (Salesforce, Velaris or equivalent)
Success Profile:
- Consistently achieves or exceeds GRR and NRR targets
- Maintains high forecast accuracy and clean, reliable CRM data
- Proactively manages risk rather than reacting to churn
- Is trusted by clients as a strategic partner, not just a vendor
- Operates with strong commercial discipline and customerâfirst judgment
Weâre Offering:
- An opportunity to play a key role in a growing, global commercial organization
- A collaborative, crossâfunctional environment where your impact is visible and valued
- Competitive compensation package, including incentiveâbased components
- The opportunity to work with industryâleading technology and global clients
Equal Opportunity Employer: OLI is an equalâopportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Applicants will be evaluated through a structured, rubricâbased interview process to ensure consistency and fairness. OLI supports equitable career progression, with advancement guided by clear evaluation criteria and regular performance conversations.
Client Success Executive in London employer: OLI Systems, Inc.
Contact Detail:
OLI Systems, Inc. Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Client Success Executive in London
â¨Tip Number 1
Network like a pro! Reach out to current or former employees at OLI on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
â¨Tip Number 2
Prepare for the interview by understanding OLI's products inside out. Dive into their software solutions and think about how you can help clients achieve success with them. Show us youâre passionate about client outcomes!
â¨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with the role of Client Success Executive. Highlight your past successes in retention and growth, and how you can bring that to OLI.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre serious about joining our innovative team.
We think you need these skills to ace Client Success Executive in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client success and account management. We want to see how your skills align with our mission at OLI, so donât hold back on showcasing your relevant achievements!
Showcase Your Passion: Let your enthusiasm for customer outcomes and retention shine through in your application. Weâre looking for someone whoâs genuinely excited about delivering a best-in-class client experience, so share any relevant stories that demonstrate this passion.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key experiences and qualifications are easy to spot. Use bullet points if it helps to break down information!
Apply Through Our Website: We encourage you to submit your application directly through our website. Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, it shows youâre keen on joining our innovative team!
How to prepare for a job interview at OLI Systems, Inc.
â¨Know Your Stuff
Make sure you brush up on your knowledge of chemical engineering and industrial software. Understand OLI's solutions and how they create value for clients. This will help you speak confidently about how you can contribute to client success.
â¨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage client relationships, drive renewals, and identify growth opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
â¨Understand the Client's Perspective
Think about the challenges and goals of OLI's clients. Be ready to discuss how you would approach client adoption and value realisation, and how you can ensure their success with OLI's solutions.
â¨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about the team dynamics, client success strategies, and how OLI measures client satisfaction. This demonstrates your proactive mindset and eagerness to contribute.
