At a Glance
- Tasks: Create and implement training frameworks to develop our teams and enhance their careers.
- Company: Join Ole & Steen, a fast-growing hospitality brand that values its people.
- Benefits: Enjoy flexible working, private healthcare, pension, and free food at the office.
- Other info: This role offers genuine ownership and the chance to shape our team's future.
- Why this job: Make a real impact by building a learning culture from the ground up.
- Qualifications: Experience in Learning & Development and a background in hospitality is preferred.
The predicted salary is between 40000 - 50000 € per year.
At Ole & Steen, we believe our people are the beating heart of every store. We are growing fast — 26 stores across the UK with more on the way — and we are ready to make that next step count. That means building real development pathways, giving our teams genuine careers, and creating a learning culture that is as warm and energising as the spaces we bake in.
We are looking for an L&D Manager who is ready to build something — not just maintain it. This is a newly created role, which means you will have genuine ownership over how we approach learning, progression, and development across the entire business.
About the role
You will sit within our central People team, working closely with Operations to design and embed structured training frameworks that genuinely reflect how our business works. From onboarding to leadership development, from LMS content to in-store facilitation — this role combines strategic thinking with hands-on delivery.
You will own our Thrive LMS platform, create clear career progression pathways across all operational levels, and build the kind of development infrastructure that helps our teams grow with us.
What You Will Be Doing
- Learning & Development
- Build and implement structured training frameworks across all operational levels
- Create clear career progression and development pathways that give teams a genuine route forward
- Design onboarding and stepping-up programmes for operational teams
- Deliver workshops, training sessions, and leadership development initiatives across the estate
- Lead the full development and implementation of the Thrive LMS platform
- Create engaging and practical learning content that works for a fast-paced hospitality environment
- Drive platform engagement and build long-term digital learning capability across the business
- Operational Partnership
- Partner closely with Operations Managers and store leadership to identify training needs and implement practical solutions
- Support the evolution of our hospitality and coffee capability programmes
- Ensure training initiatives are grounded in the realities of running a busy store
- Drive consistency in leadership standards and training quality across the estate
About You
We are looking for someone who brings both structure and heart to this work. You will be as comfortable facilitating a leadership session in a store as you are designing a digital learning pathway. You combine strategic thinking with pragmatic delivery — and you thrive when you have real ownership. You will bring:
- Experience within Learning & Development, Training, or Operational Development
- A background in hospitality, restaurant, QSR, or food-led retail — operational experience is a genuine advantage
- Proven experience designing and implementing learning programmes or frameworks
- Familiarity with LMS platforms and digital learning environments
- Confidence facilitating workshops and leadership discussions
- The ability to balance strategic thinking with practical, on-the-ground execution
- Emotional intelligence and strong relationship-building skills — you influence and challenge constructively
- A self-motivated mindset with a strong sense of ownership
What We Are Offering
- Flexible working environment with hybrid options depending on project needs
- Private Health Care
- Pension
- Free drinks and food when at the office
Why Join Ole & Steen
This is a rare opportunity to build something meaningful from the ground up — in a business that genuinely cares about its people. Own a newly created role with real impact across the entire business. Work cross-functionally alongside Operations, People, and store leadership teams. Develop expertise in learning strategy within a growing, people-first hospitality brand. Be trusted to lead your role and contribute to something people genuinely love.
Learning and Development Manager in London employer: Ole-
At Ole & Steen, we pride ourselves on being a people-first organisation that values the growth and development of our team members. As a Learning and Development Manager, you will have the unique opportunity to shape our training frameworks and career progression pathways in a dynamic and supportive environment. With flexible working options, private healthcare, and a culture that fosters genuine connections, you'll be part of a thriving community dedicated to creating meaningful careers in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Learning and Development Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Ole & Steen's culture and values. Show us how your experience aligns with our mission to create a warm and energising learning environment.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can bring structure and heart to the L&D role. Highlight your hands-on experience and strategic thinking to impress us.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Learning and Development Manager in London
Some tips for your application 🫡
Show Your Passion for Learning:When you're writing your application, let your enthusiasm for learning and development shine through. We want to see how you can bring that warm and energising vibe to our team, so share your experiences and ideas about creating a thriving learning culture.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the L&D Manager role. Highlight your relevant experience in hospitality and operational development, and don’t forget to mention any familiarity with LMS platforms — we love a good match!
Be Authentic:We value emotional intelligence and strong relationship-building skills, so be yourself in your application. Share stories that showcase your ability to connect with others and facilitate engaging training sessions — it’s all about that genuine connection!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to build something meaningful with us at Ole & Steen.
How to prepare for a job interview at Ole-
✨Know the Company Inside Out
Before your interview, take some time to really understand Ole & Steen's values and culture. Familiarise yourself with their approach to learning and development, and think about how your experience aligns with their mission of creating genuine career pathways.
✨Showcase Your Strategic Thinking
Be prepared to discuss specific examples of how you've designed and implemented training frameworks in the past. Highlight your ability to balance strategic planning with hands-on delivery, as this role requires both skills to succeed.
✨Engage with Real Scenarios
Think of practical solutions for potential training needs within a fast-paced hospitality environment. During the interview, you might be asked how you would approach certain challenges, so having real-life scenarios ready will demonstrate your problem-solving skills.
✨Emphasise Relationship Building
Since this role involves working closely with Operations Managers and store leadership, be sure to highlight your emotional intelligence and relationship-building skills. Share examples of how you've influenced and collaborated with others to achieve common goals.
