At a Glance
- Tasks: Welcome guests with warmth and share your passion for delicious food and drinks.
- Company: Join Denmark’s favourite bakery, known for its hand-crafted delights and vibrant atmosphere.
- Benefits: Earn £12.71/hour, enjoy 50% discount, free meals, and 28 days holiday.
- Other info: Flexible hours available with opportunities for both full-time and part-time roles.
- Why this job: Be part of a growing team in a fun, fast-paced environment while making customers smile.
- Qualifications: Great customer service skills and ability to thrive in a busy setting.
The predicted salary is between 25000 - 27000 £ per year.
We have been Denmark’s favourite bakery for over 20 years, serving delicious breads, pastries and cakes made by hand, single estate coffee, great breakfasts, premium salads, Danish open-faced sandwiches and freshly made baguettes. We opened our flagship Bakery in Piccadilly Circus in Christmas 2016 to huge acclaim and fantastic reviews, now we continue our expansion in London.
Responsibilities:
- Make all our guests feel welcome and treat them as if they are entering your own home with a warm greeting and farewell.
- Share your passion for food & drinks by sharing your menu knowledge with our guests and helping them to make great choices.
- Ensure all orders are entered correctly on the till.
- Take payment from guests promptly, ensuring all transactions are completed accurately and the correct money is exchanged.
- Ensure all monies are securely handled and accurately balanced at end of shift.
- Be accountable for stock, wastage and make the manager aware of any stock shortage when re-ordering may be required.
- Ensure your section and working areas are kept clean, tidy, set and stocked up at all times.
- Check and clean all public areas and ensure a constant supply of soap, toilet tissue and paper towels at all times.
- Follow the cleaning schedule and ensure all daily duties are completed efficiently and to brand standards.
- Report any faulty equipment or machinery to the Manager.
- Make sure your appearance, uniform, timekeeping and behaviour always meet our standards.
- Ensure kitchen and stores are kept clean and tidy at all times following all Ole & Steen Food Safety and Health & Safety standards.
- Prepare and assemble food as required.
Benefits of working with Ole and Steen:
- Salary £12.71 per hour.
- 50% discount at any Ole & Steen location including friends and family.
- Free meal whilst working – unlimited hot drinks.
- Uniforms provided.
- 28 days holidays.
- Full-time or part-time hours – permanent or temporary contracts.
- Referral incentive scheme – up to £1000.
- GP Helpline.
From you:
- Excellent customer service skills with the ability to engage and interact with a diverse clientele.
- Good communication and interpersonal abilities.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
- Ability to stand for extended periods.
- Manual dexterity to operate coffee equipment and handle hot beverages safely.
- Tolerance for working in a noisy and fast-paced environment.
Bakery Front-of-House Specialist in London employer: Ole-
At Ole & Steen, we pride ourselves on being more than just a bakery; we are a community hub where passion for food meets exceptional customer service. Our vibrant work culture fosters growth and creativity, offering employees the chance to develop their skills in a supportive environment while enjoying generous benefits like a 50% discount at all locations and free meals during shifts. Join us in our flagship Piccadilly Circus location, where you can be part of a team that values warmth, quality, and the joy of sharing delicious Scandinavian treats with our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Bakery Front-of-House Specialist in London
✨Tip Number 1
Get to know the bakery inside out! Familiarise yourself with the menu and the unique offerings. When you chat with the hiring team, show off your passion for their products – it’ll make you stand out!
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you’d greet a guest or handle a tricky situation. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Dress the part! Make sure you look smart and presentable, as first impressions matter. A neat appearance shows that you respect the brand and are ready to represent them well.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Bakery Front-of-House Specialist in London
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food and drinks shine through! Share any experiences you have that relate to the bakery scene or customer service. We want to see that you’re excited about joining our team!
Be Personable:Remember, we’re all about making our guests feel at home. Use a friendly tone in your application and don’t be afraid to show a bit of your personality. This is your chance to connect with us before we even meet!
Attention to Detail:Make sure to double-check your application for any typos or errors. Just like we ensure every order is perfect, we appreciate candidates who take the time to present their best selves. Accuracy matters!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our Ole & Steen family!
How to prepare for a job interview at Ole-
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the bakery's menu. This means knowing the different types of breads, pastries, and drinks they offer. Being able to discuss your favourites or suggest pairings will show your passion for food and impress the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer. This will demonstrate your ability to engage with a diverse clientele and create a welcoming atmosphere.
✨Practice Handling Transactions
Since accuracy in handling payments is crucial, practice how you would take orders and process payments. You could even role-play with a friend to simulate the experience. This will help you feel more confident during the interview when discussing your ability to manage transactions.
✨Emphasise Teamwork and Cleanliness
Be ready to talk about your experience working in a team and how you maintain cleanliness in your work area. Mention any specific cleaning protocols you’ve followed in previous roles, as this aligns with the bakery’s standards for health and safety.
