At a Glance
- Tasks: Lead shifts, provide exceptional customer service, and inspire team performance.
- Company: Ole & Steen, with 30 years of Danish heritage, opened in London Piccadilly in 2016.
- Benefits: Up to £36,000 salary, free food on shift, and 50% discount at all locations.
- Other info: Uniform provided and access to a GP Helpline.
- Why this job: Join a growing company that values leadership and offers career progression opportunities.
- Qualifications: Experience in hospitality as an Assistant Manager, Team Leader, or Supervisor required.
The predicted salary is between 25000 - 30000 £ per year.
About the Company
Ole & Steen has 30 years of Danish heritage, opening in 2016 in London Piccadilly, bringing artisanal baking to London.
Package
- Up to £36,000 depending on experience.
- Flexibility of shifts.
- Free food whilst on shift.
- 50% discount at any Ole and Steen location.
- Referral program scheme – up to £1000.
- Uniform provided.
- Pension scheme.
- GP Helpline.
What We Are Looking For
You are friendly and welcoming with an ability to make our guests feel at home in your store. You will lead from the front and inspire your teams to always provide a similar high level of experience. You are already an Assistant Manager looking for a new challenge in a great company or maybe you are a Team Leader or Supervisor and are looking for the next step in your management/leadership career path. Experience in hospitality with a drive to perform, positive behaviours and the resilience to cope with a fast‑paced environment. Someone with great communication skills who can have real conversations with teams and guests. Someone who can inspire and engage their team to perform brilliantly.
A Day in a Life
- Running the shift and being responsible for the store in the General Manager’s absence.
- Providing exceptional customer service for our guests and ensuring the team are deployed in the most effective way to achieve this.
- Act as a role model for your team and be an ambassador for Ole and Steen, always reflecting our brand personality with a positive attitude and excellent standards.
- Driving the achievement of sales and other KPIs as set by your General Manager and inline with any marketing campaigns or promotional offers.
- To provide a clear handover during shift changes and ensure each shift is reviewed, handovers and briefings are carried out and action plans are recorded and achieved.
- Demonstrate a high standard of bakery and personal presentation, ensuring good personal hygiene and uniform standards of self and team.
- Assist in the training and support of (new) team members including ongoing coaching and feedback.
- Open / close the store in line with company standards, including cleaning and maintaining brand standards.
- Learn new skills and grow with us.
Assistant Manager in London employer: Ole-
Ole & Steen is a renowned bakery with a rich Danish heritage, located in London Piccadilly. Employees enjoy benefits like a pension scheme and a referral program offering up to £1000. The team is dedicated to providing exceptional customer experiences and maintaining high standards.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ole-. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ole-
Don't be shy about reaching out to Ole- directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ole- and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ole-
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
