At a Glance
- Tasks: Create and implement training frameworks to develop our teams and enhance their careers.
- Company: Join Ole & Steen, a fast-growing hospitality brand that values its people.
- Benefits: Enjoy flexible working, private healthcare, pension, and free food at the office.
- Other info: This role offers genuine ownership and the chance to shape the future of our teams.
- Why this job: Make a real impact by building a learning culture from the ground up.
- Qualifications: Experience in Learning & Development and a background in hospitality is preferred.
The predicted salary is between 40000 - 50000 £ per year.
At Ole & Steen, we believe our people are the beating heart of every store. We are growing fast — 26 stores across the UK with more on the way — and we are ready to make that next step count. That means building real development pathways, giving our teams genuine careers, and creating a learning culture that is as warm and energising as the spaces we bake in.
We are looking for an L&D Manager who is ready to build something — not just maintain it. This is a newly created role, which means you will have genuine ownership over how we approach learning, progression, and development across the entire business.
About the role
You will sit within our central People team, working closely with Operations to design and embed structured training frameworks that genuinely reflect how our business works. From onboarding to leadership development, from LMS content to in-store facilitation — this role combines strategic thinking with hands-on delivery.
You will own our Thrive LMS platform, create clear career progression pathways across all operational levels, and build the kind of development infrastructure that helps our teams grow with us.
What You Will Be Doing
- Learning & Development
- Build and implement structured training frameworks across all operational levels
- Create clear career progression and development pathways that give teams a genuine route forward
- Design onboarding and stepping-up programmes for operational teams
- Deliver workshops, training sessions, and leadership development initiatives across the estate
- Lead the full development and implementation of the Thrive LMS platform
- Create engaging and practical learning content that works for a fast-paced hospitality environment
- Drive platform engagement and build long-term digital learning capability across the business
- Operational Partnership
- Partner closely with Operations Managers and store leadership to identify training needs and implement practical solutions
- Support the evolution of our hospitality and coffee capability programmes
- Ensure training initiatives are grounded in the realities of running a busy store
- Drive consistency in leadership standards and training quality across the estate
About You
We are looking for someone who brings both structure and heart to this work. You will be as comfortable facilitating a leadership session in a store as you are designing a digital learning pathway. You combine strategic thinking with pragmatic delivery — and you thrive when you have real ownership. You will bring:
- Experience within Learning & Development, Training, or Operational Development
- A background in hospitality, restaurant, QSR, or food-led retail — operational experience is a genuine advantage
- Proven experience designing and implementing learning programmes or frameworks
- Familiarity with LMS platforms and digital learning environments
- Confidence facilitating workshops and leadership discussions
- The ability to balance strategic thinking with practical, on-the-ground execution
- Emotional intelligence and strong relationship-building skills — you influence and challenge constructively
- A self-motivated mindset with a strong sense of ownership
What We Are Offering
- Flexible working environment with hybrid options depending on project needs
- Private Health Care
- Pension
- Free drinks and food when at the office
Why Join Ole & Steen
This is a rare opportunity to build something meaningful from the ground up — in a business that genuinely cares about its people. Own a newly created role with real impact across the entire business. Work cross-functionally alongside Operations, People, and store leadership teams. Develop expertise in learning strategy within a growing, people-first hospitality brand. Be trusted to lead your role and contribute to something people genuinely love.
Learning and Development Manager in City of Westminster employer: Ole-
At Ole & Steen, we pride ourselves on being a people-first organisation that values the growth and development of our team members. As a Learning and Development Manager, you will have the unique opportunity to shape our training frameworks and career pathways in a dynamic and supportive environment, all while enjoying benefits like flexible working options, private healthcare, and complimentary food and drinks. Join us in creating a vibrant learning culture that reflects our commitment to nurturing talent and fostering genuine careers within the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Learning and Development Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Ole & Steen's culture and values. Show us how your experience aligns with our mission to create a warm and energising learning environment. Be ready to share specific examples!
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly. We love proactive candidates who show genuine interest in being part of our growing team.
✨Tip Number 4
Practice your facilitation skills! Since this role involves leading workshops and training sessions, consider running mock sessions with friends or colleagues to build your confidence and refine your delivery style.
We think you need these skills to ace Learning and Development Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for Learning:When you're writing your application, let your enthusiasm for learning and development shine through. We want to see how you can bring that warm and energising vibe to our team, so share your experiences and ideas about creating a thriving learning culture.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the L&D Manager role. Highlight your relevant experience in hospitality and any previous successes in designing training frameworks — we love seeing how you can connect your background to what we're building at Ole & Steen.
Be Authentic:We value emotional intelligence and strong relationship-building skills, so don’t be afraid to show your personality in your application. Share stories that demonstrate your ability to influence and challenge constructively, as well as your self-motivated mindset.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people who are excited to meet you!
How to prepare for a job interview at Ole-
✨Know the Company Inside Out
Before your interview, take some time to really understand Ole & Steen's values and culture. Familiarise yourself with their approach to learning and development, and think about how your experience aligns with their mission of creating genuine career pathways.
✨Showcase Your Strategic Thinking
Be prepared to discuss specific examples of how you've designed and implemented training frameworks in the past. Highlight your ability to balance strategic planning with hands-on delivery, as this role requires both skills to succeed.
✨Engage with Real Scenarios
Think of practical solutions for potential training needs within a fast-paced hospitality environment. During the interview, you might be asked how you would approach certain challenges, so having real-life scenarios ready will demonstrate your problem-solving skills.
✨Emphasise Relationship Building
Since this role involves working closely with Operations Managers and store leadership, be sure to highlight your emotional intelligence and relationship-building skills. Share examples of how you've influenced and collaborated with others to achieve common goals.
