At a Glance
- Tasks: Lead shifts, provide exceptional customer service, and inspire your team.
- Company: Join Ole & Steen, a beloved Scandi bakery with 30 years of heritage.
- Benefits: Earn up to £36,000, enjoy free food, and get 50% off at all locations.
- Other info: Dynamic team culture with opportunities for training and career advancement.
- Why this job: Be part of a fast-paced environment where you can grow and make an impact.
- Qualifications: Previous leadership experience in hospitality and strong communication skills required.
The predicted salary is between 32000 - 36000 £ per year.
At Ole & Steen, we’re not just any bakery; we have 30 years of Danish heritage behind us. Since opening our doors in 2016 in London Piccadilly, we’ve been on a mission to bring the art of artisanal baking to the heart of London.
Package and Benefits
- Up to £36,000 depending on experience.
- Flexibility of shifts.
- Free food while on shift.
- 50% discount at any Ole & Steen location.
- Referral program scheme – up to £1,000.
- Uniform provided.
- GP Helpline.
What we are looking for
- Friendly and welcoming with an ability to make guests feel at home.
- Leadership experience (Assistant Manager, Team Leader, Supervisor) looking for next step.
- Experience in hospitality with drive to perform, positive behaviours and resilience to cope with fast-paced environment.
- Strong communication skills, ability to have real conversations with teams and guests.
- Ability to inspire and engage team to perform brilliantly.
Responsibilities
- Run the shift and be responsible for the store in the General Manager’s absence.
- Provide exceptional customer service for guests and ensure the team are deployed effectively.
- Act as a role model for your team and be an ambassador for Ole & Steen, reflecting brand personality with positive attitude and excellent standards.
- Drive achievement of sales and other KPI’s as set by the General Manager.
- Provide clear handover during shift changes; ensure each shift is reviewed, handovers and briefings are conducted, and action plans recorded and achieved.
- Demonstrate high standard of bakery and personal presentation, adhering to good personal hygiene, uniform standards and brand standards.
- Assist in training and support of new team members, including ongoing coaching and feedback.
- Open/close the store in line with company standards, including cleaning and maintenance of brand standards.
Assistant Manager employer: Ole-
At Ole & Steen, we pride ourselves on being more than just a bakery; we are a vibrant community that values our team members and their growth. With competitive salaries, flexible shifts, and a supportive work culture, we offer an environment where you can thrive and develop your leadership skills while enjoying delicious free food and generous discounts. Join us in the heart of London and be part of a passionate team dedicated to delivering exceptional experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company! Before your interview, dive into Ole & Steen's story and values. This way, you can show how your experience aligns with their mission of bringing artisanal baking to London.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've inspired your team or handled a tough situation. Being able to share these stories will highlight your suitability for the Assistant Manager role.
✨Tip Number 3
Be ready to chat about customer service! Prepare to discuss how you've gone above and beyond for guests in the past. Ole & Steen values exceptional service, so show them you can deliver!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion for Baking:When you're writing your application, let your love for baking shine through! Share any experiences you have in the hospitality industry and how they’ve shaped your passion for creating delightful customer experiences.
Highlight Your Leadership Skills:As an Assistant Manager, we want to see your leadership experience. Make sure to mention any roles where you've led a team or taken charge, and how you inspired others to achieve their best.
Be Authentic and Personable:We value real conversations, so don’t be afraid to show your personality in your application. Use a friendly tone and share anecdotes that reflect your ability to connect with both guests and team members.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Ole-
✨Know Your Bakery Basics
Familiarise yourself with Ole & Steen's history and values. Understanding the brand's Danish heritage and commitment to artisanal baking will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a shift. Highlight how you inspired your team and handled challenges, as this role requires strong leadership in a fast-paced environment.
✨Practice Your Customer Service Approach
Think of scenarios where you provided exceptional customer service. Be ready to discuss how you would make guests feel at home and handle any difficult situations, as this is crucial for the Assistant Manager role.
✨Engage in Real Conversations
Demonstrate your strong communication skills by being personable and engaging during the interview. Practice active listening and be prepared to ask thoughtful questions about the team and the bakery's goals to show your enthusiasm.
