At a Glance
- Tasks: Welcome guests with warmth and share your passion for delicious food and drinks.
- Company: Join Denmark’s favourite bakery, known for its hand-crafted delights.
- Benefits: Earn £12.71 per hour, enjoy 50% off, and get free meals while working.
- Other info: Flexible hours with full-time or part-time options and career growth opportunities.
- Why this job: Be part of a vibrant team in a fast-paced, fun environment.
- Qualifications: Great customer service skills and ability to thrive under pressure.
The predicted salary is between 25000 - 25000 £ per year.
Overview: “Arguably The Best Scandi Bakery In Town” - Time Out. We have been Denmark’s favourite bakery for over 20 years, serving delicious breads, pastries and cakes made by hand, single estate coffee, great breakfasts, premium salads, Danish open-faced sandwiches and freshly made baguettes. We opened our flagship Bakery in Piccadilly Circus in Christmas 2016 to huge acclaim and fantastic reviews, now we continue our expansion in London.
Responsibilities:
- Make all our guests feel welcome and treat them as if they are entering your own home with a warm greeting and farewell.
- Share your passion for food & drinks by sharing your menu knowledge with our guests and helping them to make great choices.
- Ensure all orders are entered correctly on the till.
- Take payment from guests promptly, ensuring all transactions are completed accurately and the correct money is exchanged.
- Ensure all monies are securely handled and accurately balanced at end of shift.
- Be accountable for stock, wastage and make the manager aware of any stock shortage when re-ordering may be required.
- Ensure your section and working areas are kept clean, tidy, set and stocked up at all times.
- Check and clean all public areas and ensure a constant supply of soap, toilet tissue and paper towels at all times.
- Follow the cleaning schedule and ensure all daily duties are completed efficiently and to brand standards.
- Report any faulty equipment or machinery to the Manager.
- Make sure your appearance, uniform, timekeeping and behaviour always meet our standards.
- Ensure kitchen and stores are kept clean and tidy at all times following all Ole & Steen Food Safety and Health & Safety standards.
- Prepare and assemble food as required.
Benefits:
- Salary £12.71 per hour.
- 50% discount at any Ole & Steen location including friends and family.
- Free meal whilst working - unlimited hot drinks.
- Uniforms provided.
- 28 days holidays.
- Full-time or part-time hours - permanent or temporary contracts.
- Referral incentive scheme - up to £1000.
- GP Helpline.
From you:
- Excellent customer service skills with the ability to engage and interact with a diverse clientele.
- Good communication and interpersonal abilities.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
- Attention to detail.
- Ability to stand for extended periods.
- Manual dexterity to operate coffee equipment and handle hot beverages safely.
- Tolerance for working in a noisy and fast-paced environment.
Interview Process:
- Online Questionnaire.
- Phone Interview.
- Trial Shift.
- Offer.
Team Member employer: Ole & Steen
At Ole & Steen, we pride ourselves on being more than just a bakery; we are a community that values warmth, passion for food, and exceptional customer service. Our team members enjoy a vibrant work culture in the heart of London, with opportunities for personal growth, generous employee benefits including a competitive salary, substantial discounts, and a supportive environment that encourages creativity and collaboration. Join us to be part of a beloved brand that has been delighting customers for over 20 years, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the company! Before your interview, check out Ole & Steen's menu and values. This way, you can show off your passion for their food and drinks, making a great impression.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with guests. Role-play with a friend or family member to boost your confidence in handling different situations.
✨Tip Number 3
Dress to impress! Make sure your appearance is neat and tidy, reflecting the brand standards. A smart look shows that you take the opportunity seriously and are ready to represent Ole & Steen.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Ole & Steen right from the start!
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food and drinks shine through! Share any experiences you have with food service or your favourite dishes. We want to see that you’re excited about joining our team!
Be Personable:Remember, we’re all about making our guests feel at home. Use a friendly tone in your application and show us how you connect with people. A warm personality can really make a difference!
Attention to Detail is Key:Make sure to double-check your application for any typos or errors. Just like we pay attention to every detail in our bakery, we appreciate the same care in your written application. It shows us you’re serious about the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Ole & Steen
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu. This isn’t just about knowing what’s on offer; it’s about being able to share your passion for the food and drinks. Think about how you can recommend items based on different tastes and preferences.
✨Showcase Your Customer Service Skills
During the interview, highlight your previous customer service experiences. Share specific examples of how you’ve made guests feel welcome and valued. Remember, they want to see that you can engage with a diverse clientele and handle any situation with grace.
✨Demonstrate Your Ability to Multitask
In a fast-paced environment like a bakery, multitasking is key. Be prepared to discuss times when you’ve successfully juggled multiple tasks. Use examples that show your efficiency and attention to detail, especially in busy situations.
✨Dress the Part
First impressions matter! Make sure you arrive looking neat and presentable, as this reflects your understanding of their standards. A tidy appearance shows that you take pride in your work and are ready to represent the brand well.
