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For Companies At a Glance
- Tasks: Welcome guests, share menu knowledge, and ensure a clean, tidy environment.
- Company: Join Denmark’s favourite bakery with a fantastic reputation in London.
- Benefits: Earn £12.21 per hour, enjoy 50% discount, free meals, and 28 days holiday.
- Why this job: Be part of a passionate team and create memorable experiences for customers.
- Qualifications: Great customer service skills and ability to thrive in a fast-paced setting.
- Other info: Flexible hours with permanent or temporary contracts and excellent career growth.
The predicted salary is between 10 - 15 £ per hour.
We have been Denmark’s favourite bakery for over 20 years, serving delicious breads, pastries and cakes made by hand, single estate coffee, great breakfasts, premium salads, Danish open‑faced sandwiches and freshly made baguettes. We opened our flagship Bakery in Piccadilly Circus in Christmas 2016 to huge acclaim and fantastic reviews, now we continue our expansion in London.
Responsibilities
- Make all our guests feel welcome and treat them as if they are entering your own home with a warm greeting and farewell.
- Share your passion for food & drinks by sharing your menu knowledge with our guests and helping them to make great choices.
- Ensure all orders are entered correctly on the till.
- Take payment from guests promptly, ensuring all transactions are completed accurately and the correct money is exchanged.
- Ensure all monies are securely handled and accurately balanced at end of shift.
- Be accountable for stock, wastage and make the manager aware of any stock shortage when re‑ordering may be required.
- Ensure your section and working areas are kept clean, tidy, set and stocked up at all times.
- Check and clean all public areas and ensure a constant supply of soap, toilet tissue and paper towels at all times.
- Follow the cleaning schedule and ensure all daily duties are completed efficiently and to brand standards.
- Report any faulty equipment or machinery to the Manager.
- Make sure your appearance, uniform, timekeeping and behaviour always meet our standards.
- Ensure kitchen and stores are kept clean and tidy at all times following all Ole & Steen Food Safety and Health & Safety standards.
- Prepare and assemble food as required.
Benefits Of Working With Ole And Steen
- Salary £12.21 per hour.
- 50% discount at any Ole & Steen location including friends and family.
- Free meal whilst working – unlimited hot drinks.
- Uniforms provided.
- 28 days holidays.
- Full-time or part‑time hours – permanent or temporary contracts.
- Referral incentive scheme – up to £1000.
- GP Helpline.
From You
- Excellent customer service skills with the ability to engage and interact with a diverse clientele.
- Good communication and interpersonal abilities.
- Ability to work efficiently in a fast‑paced environment and handle multiple tasks simultaneously.
- Attention to detail.
- Ability to stand for extended periods.
- Manual dexterity to operate coffee equipment and handle hot beverages safely.
- Tolerance for working in a noisy and fast‑paced environment.
Interview Process
- Online Questionnaire.
- Phone Interview.
- Trial Shift.
- Offer.
Team Member employer: Ole & Steen
Contact Detail:
Ole & Steen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the company! Before your interview, check out Ole & Steen's vibe and values. This will help you connect with the team and show that you're genuinely interested in being part of their bakery family.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your skills match what they’re looking for, especially around customer service and teamwork.
✨Tip Number 3
Show off your passion for food! When chatting with the interviewer, share your love for baking or your favourite pastries. This will help you stand out and show that you’re excited about the role.
✨Tip Number 4
Don’t forget to follow up! After your trial shift or interview, drop them a quick thank-you message. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food and drinks shine through! Share any experiences you have with food service or your favourite dishes. We want to see that you’re excited about joining our team!
Be Personable: Remember, we’re all about making our guests feel at home. Use a friendly tone in your application and highlight any customer service experience you have. Show us how you can create a warm atmosphere for our guests!
Attention to Detail is Key: Make sure to double-check your application for any typos or errors. We value attention to detail, so presenting a polished application will show us you’re serious about the role. It’s all in the little things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Ole & Steen
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu. This bakery prides itself on its delicious offerings, so being able to talk about your favourite pastries or recommend a great coffee will show your passion for food and drinks.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make a guest feel welcome, as this role is all about creating a warm atmosphere for customers.
✨Demonstrate Your Ability to Multitask
In a fast-paced environment like this bakery, being able to juggle multiple tasks is key. Be ready to discuss how you manage your time and prioritise tasks, especially during busy periods.
✨Dress to Impress
Make sure you arrive looking smart and presentable. Since appearance is important in this role, wearing a neat outfit will show that you take the opportunity seriously and understand the brand's standards.
