At a Glance
- Tasks: Welcome guests, share menu knowledge, and ensure a clean, efficient workspace.
- Company: Join Denmark’s favourite bakery, expanding in London with a vibrant atmosphere.
- Benefits: Earn £12.71/hour, enjoy 50% discount, free meals, and 28 days holiday.
- Other info: Flexible hours with permanent or temporary contracts and excellent career growth.
- Why this job: Be part of a passionate team and create memorable experiences for customers.
- Qualifications: Great customer service skills and ability to thrive in a fast-paced environment.
The predicted salary is between 12.71 - 12.71 £ per hour.
“Arguably The Best Scandi Bakery In Town” Time Out
We have been Denmark’s favourite bakery for over 20 years, serving delicious breads, pastries and cakes made by hand, single estate coffee, great breakfasts, premium salads, Danish open‑faced sandwiches and freshly made baguettes.
We opened our flagship Bakery in Piccadilly Circus in Christmas 2016 to huge acclaim and fantastic reviews, now we continue our expansion in London.
Responsibilities
- Make all our guests feel welcome and treat them as if they are entering your own home with a warm greeting and farewell.
- Share your passion for food & drinks by sharing your menu knowledge with our guests and helping them to make great choices
- Ensure all orders are entered correctly on the till.
- Take payment from guests promptly, ensuring all transactions are completed accurately and the correct money is exchanged
- Ensure all monies are securely handled and accurately balanced at end of shift
- Be accountable for stock, wastage and make the manager aware of any stock shortage when re‑ordering may be required
- Ensure your section and working areas are kept clean, tidy, set and stocked up at all times
- Check and clean all public areas and ensure a constant supply of soap, toilet tissue and paper towels at all times
- Follow the cleaning schedule and ensure all daily duties are completed efficiently and to brand standards
- Report any faulty equipment or machinery to the Manager
- Make sure your appearance, uniform, timekeeping and behaviour always meet our standards
- Ensure kitchen and stores are kept clean and tidy at all times following all Ole & Steen Food Safety and Health & Safety standards
- Prepare and assemble food as required
Benefits of working with Ole and Steen
- Salary £12.71 per hour
- 50% discount at any Ole & Steen location including friends and family.
- Free meal whilst working - unlimited hot drinks.
- Uniforms provided.
- 28 days holidays
- Full‑time or part‑time hours – permanent or temporary contracts
- Referral incentive scheme – up to £1000
- GP Helpline
- From you
- Excellent customer service skills with the ability to engage and interact with a diverse clientele.
- Good communication and interpersonal abilities.
- Ability to work efficiently in a fast‑paced environment and handle multiple tasks simultaneously.
- Attention to detail.
- Ability to stand for extended periods.
- Manual dexterity to operate coffee equipment and handle hot beverages safely.
- Tolerance for working in a noisy and fast‑paced environment.
- Interview Process
- Online Questionnaire
- Phone Interview
- Trial Shift
- Offer
- #J-18808-Ljbffr
Team Member in London employer: Ole & Steen
At Ole & Steen, we pride ourselves on being an excellent employer in Greater London, where our vibrant work culture fosters creativity and teamwork. As an Assistant Manager, you'll not only lead a passionate team but also enjoy benefits such as shift meals, discounts, and opportunities for personal growth, all while maintaining a healthy work-life balance in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ole & Steen. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ole & Steen
Don't be shy about reaching out to Ole & Steen directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Member in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ole & Steen and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ole & Steen
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
