At a Glance
- Tasks: Design and implement training frameworks to help teams grow and thrive.
- Company: Join a dynamic hospitality company focused on people development.
- Benefits: Enjoy flexible working, private health care, and free office snacks.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by shaping the future of team development.
- Qualifications: Experience in Learning & Development and a background in hospitality is a plus.
The predicted salary is between 40000 - 50000 € per year.
You will sit within our central People team, working closely with Operations to design and embed structured training frameworks that genuinely reflect how our business works. From onboarding to leadership development, from LMS content to in-store facilitation — this role combines strategic thinking with hands‑on delivery.
You will own our Thrive LMS platform, create clear career progression pathways across all operational levels, and build the kind of development infrastructure that helps our teams grow with us.
What You Will Be Doing
- Build and implement structured training frameworks across all operational levels
- Create clear career progression and development pathways that give teams a genuine route forward
- Design onboarding and stepping‑up programmes for operational teams
- Deliver workshops, training sessions, and leadership development initiatives across the estate
Thrive LMS Ownership
- Lead the full development and implementation of the Thrive LMS platform
- Create engaging and practical learning content that works for a fast‑paced hospitality environment
- Drive platform engagement and build long‑term digital learning capability across the business
Operational Partnership
- Partner closely with Operations Managers and store leadership to identify training needs and implement practical solutions
- Support the evolution of our hospitality and coffee capability programmes
- Ensure training initiatives are grounded in the realities of running a busy store
- Drive consistency in leadership standards and training quality across the estate
About You
We are looking for someone who brings both structure and heart to this work. You will be as comfortable facilitating a leadership session in a store as you are designing a digital learning pathway. You combine strategic thinking with pragmatic delivery — and you thrive when you have real ownership.
You Will Bring
- Experience within Learning & Development, Training, or Operational Development
- A background in hospitality, restaurant, QSR, or food‑led retail — operational experience is a genuine advantage
- Proven experience designing and implementing learning programmes or frameworks
- Familiarity with LMS platforms and digital learning environments
- Confidence‑facilitating workshops and leadership discussions
- The ability to balance strategic thinking with practical, on‑the‑ground execution
- Emotional intelligence and strong relationship‑building skills — you influence and challenge constructively
- A self‑motivated mindset with a strong sense of ownership
What We Are Offering
- Flexible working environment with hybrid options depending on project needs
- Private Health Care
- Pension
- Free drinks and food when at the office
Learning and Development Manager employer: Ole & Steen
As a Learning and Development Manager within our dynamic People team, you will thrive in a flexible working environment that champions both personal and professional growth. With a strong focus on structured training frameworks and clear career progression pathways, we foster a culture of continuous learning and collaboration, ensuring that our teams are well-equipped to excel in the fast-paced hospitality sector. Enjoy unique benefits such as private health care and complimentary food and drinks at the office, making this an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Learning and Development Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your responses to show how your experience aligns with their mission. We want to see that you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Practice your delivery! Whether it’s a workshop or a leadership session, being able to communicate clearly and confidently is key. Grab a friend or family member and run through your presentation skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Learning and Development Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our Learning and Development goals!
Showcase Your Experience:Highlight any relevant experience you have in Learning & Development or hospitality. We love seeing examples of how you've designed training frameworks or facilitated workshops, so don’t hold back!
Be Authentic:Let your personality shine through in your application. We value emotional intelligence and strong relationship-building skills, so share stories that demonstrate these qualities. We’re looking for someone who brings both structure and heart!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ole & Steen
✨Know Your Stuff
Make sure you understand the ins and outs of Learning and Development, especially in a hospitality context. Brush up on your knowledge of training frameworks and LMS platforms like Thrive. Being able to discuss specific examples from your past experience will show that you’re not just talking the talk.
✨Show Your Strategic Side
Prepare to discuss how you can blend strategic thinking with hands-on delivery. Think about times when you've designed training programmes or facilitated workshops. Be ready to share how you identified training needs and implemented solutions that made a real difference.
✨Emphasise Relationship Building
This role requires strong relationship-building skills, so be prepared to talk about how you've partnered with operational teams in the past. Share examples of how you’ve influenced and challenged constructively, and how you’ve built rapport with store leadership.
✨Bring Your Passion
Let your enthusiasm for Learning and Development shine through. Talk about why you love helping teams grow and how you balance structure with heart in your approach. A self-motivated mindset is key, so don’t shy away from sharing your personal drive and ownership in previous roles.
