At a Glance
- Tasks: Welcome guests, share menu knowledge, and ensure a clean, tidy environment.
- Company: Join Denmark’s favourite bakery, known for delicious treats and great coffee.
- Benefits: Earn £12.71/hour, enjoy 50% discount, free meals, and 28 days holiday.
- Other info: Flexible hours with permanent or temporary contracts available.
- Why this job: Be part of a vibrant team and create memorable experiences for customers.
- Qualifications: Great customer service skills and ability to thrive in a fast-paced setting.
The predicted salary is between 25000 - 27000 £ per year.
We have been Denmark’s favourite bakery for over 20 years, serving delicious breads, pastries and cakes made by hand, single estate coffee, great breakfasts, premium salads, Danish open‑faced sandwiches and freshly made baguettes. We opened our flagship Bakery in Piccadilly Circus in Christmas 2016 to huge acclaim and fantastic reviews, now we continue our expansion in London.
Responsibilities
- Make all our guests feel welcome and treat them as if they are entering your own home with a warm greeting and farewell.
- Share your passion for food & drinks by sharing your menu knowledge with our guests and helping them to make great choices.
- Ensure all orders are entered correctly on the till.
- Take payment from guests promptly, ensuring all transactions are completed accurately and the correct money is exchanged.
- Ensure all monies are securely handled and accurately balanced at end of shift.
- Be accountable for stock, wastage and make the manager aware of any stock shortage when re-ordering may be required.
- Ensure your section and working areas are kept clean, tidy, set and stocked up at all times.
- Check and clean all public areas and ensure a constant supply of soap, toilet tissue and paper towels at all times.
- Follow the cleaning schedule and ensure all daily duties are completed efficiently and to brand standards.
- Report any faulty equipment or machinery to the Manager.
- Make sure your appearance, uniform, timekeeping and behaviour always meet our standards.
- Ensure kitchen and stores are kept clean and tidy at all times following all Ole & Steen Food Safety and Health & Safety standards.
- Prepare and assemble food as required.
Benefits of working with Ole and Steen
- Salary £12.71 per hour
- 50% discount at any Ole & Steen location, including friends and family.
- Free meal whilst working - unlimited hot drinks.
- Uniforms provided.
- 28 days holidays.
- Full‑time or part‑time hours - permanent or temporary contracts.
- Referral incentive scheme - up to £1000.
- GP Helpline.
From you
- Excellent customer service skills with the ability to engage and interact with a diverse clientele.
- Good communication and interpersonal abilities.
- Ability to work efficiently in a fast‑paced environment and handle multiple tasks simultaneously.
- Attention to detail.
- Ability to stand for extended periods.
- Manual dexterity to operate coffee equipment and handle hot beverages safely.
- Tolerance for working in a noisy and fast‑paced environment.
Team Member in Kingston upon Thames employer: Ole & Steen
At Ole & Steen, we pride ourselves on being more than just a bakery; we are a community where every team member is valued and encouraged to grow. With competitive pay, generous discounts, and a supportive work environment in the heart of London, we offer a unique opportunity to be part of a passionate team dedicated to delivering exceptional customer experiences. Join us for a rewarding career where your love for food and service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in Kingston upon Thames
✨Tip Number 1
Get to know the company! Before your interview, check out Ole & Steen's menu and their vibe. This way, you can chat about your favourite pastries or coffee, showing your passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with guests. Role-play with a friend or family member to get comfortable with making people feel welcome.
✨Tip Number 3
Dress to impress! Make sure your appearance is neat and tidy, reflecting the brand standards. A good first impression can go a long way in landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Ole & Steen family right from the start.
We think you need these skills to ace Team Member in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food and drinks shine through! Share any experiences you have with baking or customer service that highlight your enthusiasm. We want to see how you can bring that passion to our bakery!
Be Personable and Warm:Remember, we’re all about making our guests feel at home. Use a friendly tone in your application and show us how you would greet customers. A warm personality goes a long way in this role, so let that come across in your writing!
Attention to Detail is Key:Make sure to double-check your application for any typos or errors. Just like we pay attention to every detail in our pastries, we want to see that same care in your written application. It shows us you’re serious about the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Ole & Steen
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu. This bakery prides itself on its delicious offerings, so being able to talk about your favourite pastries or recommend a great coffee will show your passion for food and drinks.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a guest or handled a difficult situation with grace. This role is all about making guests feel welcome, so let that shine through!
✨Demonstrate Team Spirit
This bakery thrives on teamwork, so be ready to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or helped out during busy periods. Highlighting your ability to support your team will resonate well.
✨Dress the Part
First impressions matter! Make sure you arrive looking neat and tidy, as this reflects the brand's standards. A clean and professional appearance will show that you take the opportunity seriously and are ready to represent the bakery well.
