Oldham Council is seeking a Customer Support Officer to provide resident-focused telephone and face-to-face service, ensuring most enquiries are resolved at first contact. You will contribute to service delivery and team objectives while handling complex and sensitive queries with empathy.
The role demands strong customer care, excellent communication, and organisational skills, with a collaborative approach to work.
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Resident Experience Support Officer employer: Oldham
Oldham Council is an excellent employer, offering a supportive work culture that prioritises community welfare and employee development. With a focus on meaningful work in the heart of Oldham, employees benefit from opportunities for professional growth, collaboration with dedicated partners, and the chance to make a real difference in the lives of residents seeking secure housing solutions.
